Startup

steve37240

dataviews it shouldn’t be that long, but can take up to 24hrs

netfax

dataviews Hi there. It’s great to hear that you want to join giffgaff and transfer your Vodafone mobile number over to giffgaff, via a PAC.

You’ll need to:

Activate a giffgaff SIM card.
Wait 24 hours (maximum) for the SIM activation to complete through the system in full, then…
Submit your Vodafone PAC to giffgaff to allow your mobile number transfer.

Activate a giffgaff SIM card:

To activate your SIM, you’ll need to make a purchase (buy credit top-up or a 1 month goodybag plan) via a credit/debit card, PayPal account or a top-up voucher. This join giffgaff article guides you through the whole SIM ordering and activation process.

Got a giffgaff SIM card and you’re ready to activate it? Please activate your giffgaff SIM card here

Article: How to activate your giffgaff SIM card

Transfer your mobile number over to giffgaff via the PAC you obtained from the Vodafone network you’re leaving:

For information about transferring your mobile number over to giffgaff, please take a look at giffgaff’s how do I keep my current number when I join giffgaff article.

When your SIM card has been fully activated (please allow 24 hours for the process to complete in full), please complete the PAC transfer form to transfer your Vodafone mobile number over to giffgaff.

Please note: Remember to allow 1 business day for giffgaff to process your request (or 2 business days if requesting after 5PM), not including weekends or bank holidays. Please don’t top up on the transfer date as you may lose your credit. Number transfer times are as follows:

Need a giffgaff SIM card to activate? Obtaining a new giffgaff SIM card is really easy. You can buy giffgaff SIM cards in many Supermarkets, Convenience Stores and Newsagents, priced £ 1 or less. Iceland, Heron Foods, Tesco, Asda, The Co-op, Sainsbury’s, Martin’s/McColl’s, One Stop, B&M, Home Bargains and many more shops sell them. You can also order free giffgaff SIM cards online via giffgaff’s SIM order page. Delivery is usually within 2 working days to UK addresses.

Would you like to order a giffgaff SIM card with (applied after successful activation)? Many existing giffgaff members have affiliate/referral SIM order links on their giffgaff community forum profiles or below their posts on the forums. These can be viewed by hovering over or clicking onto a members profile, avatar, member name or SIM order link below posts (as per the illustration below):

Thanks.

dataviews

OK, perhaps I just need to sit back and relax a bit. I’ll give it 12 hours before I ask again !! Thank you all.

sloz

dataviews
Hi, when you clicked to pay did you see a successful message?
Or did it say “oops it’s not you it’s us” ?

Can you see your number, balance and goodybag here
Http://giffgaff.com/dashboard ?

Do you see your number, but it’s saying “we’re activating your sim”

Or are neither of those showing and you see buttons to activate and order a sim?

psan939

dataviews

Give it the full 24hrs and restart the phone to help it along.

For internet settings have a look here

espuelita

dataviews

Vodafone certainly took their time, didn’t they?

Anyway, as far as timescales are concerned, you must activate your giffgaff SIM (ideally for 24hrs) before you can fill in the number transfer form.

Then use the link below and input the PAC you have from Vodafone (it will remain valid for 30 days).

http://giffgaff.com/support/transfer

Remember number transfers do not take place on weekends. You also need to submit the form before 5pm to port your number the next day.

If you submit your port request by 5pm on a porting day, it’ll be completed on the next porting day. Later than that or submitted any time on a non-porting day, it will go through on the second-next porting day as below:

Between 17:01 on Friday and 17:00 on Monday - Tuesday
Between 17:01 on Monday and 17:00 on Tuesday - Wednesday
Between 17:01 on Tuesday and 17:00 on Wednesday - Thursday
Between 17:01 on Wednesday and 17:00 on Thursday - Friday
Between 17:01 on Thursday and 17:00 on Friday - Monday

NOTE: Requests made on Friday are processed on Monday. Requests made on Saturday and Sunday are processed on Tuesday. Also no transfers occur over public holidays e.g Bank Holiday.

*Porting days are normally the same as working days, i.e. Monday to Friday excluding bank holidays but occasionally extra non-porting days are declared, particularly around the Christmas holiday period. These will be published on the giffgaff announcements board.

If e.g. today was set as your “porting day” it could be up to 9pm this evening before the port completes.
It happens in stages, so it may be helpful to re-start your phone a few times during the day. On the day itself, the port can happen any time between 6am and 9pm. It is not possible to predict or select a specific time; however, most are complete by 3pm.

Here is how it should happen:

Keep your old SIM in your phone until you lose service and/or it shows an error message (e.g. “SIM card registration failed”).
Switch off your phone and insert your giffgaff SIM.
Switch on your phone:

When the transfer is complete, you will see giffgaff on the screen and you’ll be able to make calls and texts as normal.

If it says something like ‘SIM card registration failed’, it has not completed yet - switch your phone off and try again in an hour or so.

When the number transfer is complete your number will be updated on http://giffgaff.com/dashboard

During the transfer process your giffgaff SIM will stop working for a short while and then start working again but you may find that calls, texts and data work at different times until the process is complete.

It is advisable to switch your phone (with the giffgaff SIM in it) off and on every half hour or so until everything works correctly, which will signify that the number transfer has completed.

Note: During the transfer process, any credit and/or goodybag on your account will be removed temporarily. Don’t worry, it will all be returned once the process completes. After starting the number transfer, do not attempt to top-up as it is likely to fail and you may lose your money. Once your number has updated on “My giffgaff”, the ability to top-up will be back to normal.

Hope this gives you some idea of likely timescales!

blade50007

dataviews hi there after you have activated the sim cars to then allow upto 24 hours for your sim to start working

dataviews

sloz I have not been given a number. It did say Oooops it’s not you" each time.

defraybo

dataviews
JOINING giffgaff
giffgaff is generally a PAYG service but You have to activate your first sim by setting up your online account and activating the sim with min £10 top up or by purchasing a goodybag and set up and run your account through your on line account dashboard. (its the goodybags that make giffgaff competitive), You can register a debit /credit card to topup credit or purchase goodybags in seconds, or you can keep credit topped up and purchase goodybags using vouchers or PayPal. You get a better deal by buying a one month goodybag, you don’t have to buy one every month it’s entirely up to you, but the goodybags start at £6 for basic phone use. but go up to £25 for unlimited calls/texts/“always on Internet” (not unlimited). Most use both goodybag and “credit”. The credit to cover calls/texts not included in the goodybag. Once your up and running you can bring your own number using a PAC code from your old network, and the forum offers answers to questions in second

kerrieanne

dataviews Activating your new giffgaff SIM is easy. Take the SIM card we sent you and your payment method (credit / debit card or voucher) and head to the Activation Page. SIM activation takes a few seconds and after completion, you are then prompted to a wizard to help you set-up your giffgaff phone.
Learn more about SIM activation
If you are a new member and want to activate a SIM card you received with your phone, please go to the Activation Page and make sure to give your member name when asked so we can activate the goodybag you already selected.
Learn more about the SIM received with your phone

Now you need to pay - Remember as a £10 minimum credit top-up or a £5 goodybag or gigabag is required to activate a SIM
You will need to give the systems around 30mins (but in rare events it can take up to 24 hours) to finish things off, then you will able to check your balances and new giffgaff number in the ‘my giffgaff’ section.

dataviews

Sorry folks nothing has worked yet. I have been thru SIM Activation EIGHT times and given my Credit Card details FIVE times and always got "Oop[s we have a fault, see payment details ??? My first try was 13 hours back.

sloz

dataviews
The issue is chrome browser
There has been a lot of problems recently for some reason when using that particular browser

If you try an alternative one, it should go through

dataviews

sloz This has been the trouble all along. GENIUS. I am now activated. Thank you so much.

dataviews

THIS thread is now terminated. Thank You All.