I'm having issues activating my sim

roshea151

alexmgg2 NO, NEITHER, IT WAS DAMAGED, ORDERED A NEW ONE, ARRIVED A COUPLE OF DAYS AGO.

sloz

roshea151
Hi, what do you hear exactly when you call your number from another?

roshea151

sloz NOT SURE WHAT YOU MEAN??. I HAVN’T DONE THAT, CAN’T ACTIVATE THE SIM, SO WILL IT CONNECT??

roshea151

alexmgg2 .. AGENT, SENT ME HERE!!!!..:-}}

alexmgg2

roshea151 AGENT, SENT ME HERE!!!!..:-}}

That’s not exactly helpful - they can see more details about the status of your account than we can. I’ll flag this for an educator to look at, they’ll be able to escalate it to an agent to take a proper look at things.

Good luck!

sloz

roshea151
What date did you last top up or buy a goodybag?
Can you see that transaction here
Http://giffgaff.com/profile/payment-details
Click my order history

roshea151

sloz LONG, time ago!!!!!!! Phone stolen…. No Phone!

roshea151

usmahn123 YES I HAVE, HE SENT ME HERE!!

sloz

roshea151
Why I asked you to call your number from another phone
Is to confirm that your number is live
And to establish if you’re actually logged into the correct account

You should hear “welcome to giffgaff voicemail”
Or
“it has not been possible to connect your call please try again later”
Do you hear either of those?
If so, you’re definitely logged into the wrong account

If you’re not able to call your number
(or arrange for someone to call you)
Go here
Http://giffgaff.com/profile/payment-details
Click my order history

You should see your most recent top up or goodybag purchase
Can you see that?

roshea151

sloz Dont have, another phone.

sloz

roshea151
What date approximately?

When did you last top up or buy a goodybag?
Can you see that recent transaction here
Http://giffgaff.com/profile/payment-details
Click my order history

Also click here
Http://giffgaff.com/profile/details
Is the number showing at the top of that page the one you’re currently using?

roshea151

sloz Yes 1th December. No Number on that page.

roshea151

roshea151 sorry 10th

sloz

roshea151
On this page
Http://giffgaff.com/dashboard
Do you see your number, balance and goodybag?

And its 8 months since you topped up or purchased a goodybag?
And do you see that here
Http://giffgaff.com/profile/payment-details
Click my order history

roshea151

sloz Yes That payment is there, but NO number!

sloz

roshea151
On this page
Http://giffgaff.com/dashboard
Do you see JUST an activate sim button
With no order sim button?

When did you last use your old sim /number ?

Could you ask someone to call your number to check what is heard?

roshea151

No activation option. Last used prob’ jan 2020. Neighbour gets unobtainale tone.

sloz

roshea151
Unfortunatey, it does appear as though your number has been deactivated

giffgaff will deactivate a number of it hasn’t been used for 6 months

The unobtainable tone when your number is called, confirms the deactivation

If you want to use a giffgaff sim again, you’ll need to activate it on a new account as the one you’re logged into now isn’t receptive

Log out
Http://giffgaff.com/auth/logout

From the account page of the second account
Http://giffgaff.com/dashboard
Click the activate sim button and proceed with the activation process

alexmgg2

roshea151 MINE SAYS, NOT THE SIM THEY SENT!! WTF??

Did you report your SIM lost or stolen?

If so, giffgaff would deactivate the SIM, and also place a security bar on your account, to stop the thief hijacking it. They will also send you a special replacement SIM by first class post. This replacement SIM comes in a mailer marked “Oops, don’t worry, we’ll get you back on track”, and is preconfigured with all your account details, including phone number and any goodybags or airtime credit.

For security, only this special SIM can be activated while your account is barred. You cannot get an ordinary blank SIM and do a SIM swap. Activating the special SIM will lift the account bar within 12 hours. You must wait for the special SIM to arrive in the post.

You must login to your account using your member name to activate the SIM, as logging in using your phone number is barred for security.

Good luck!