Goody bag query

wendyb43

Hi all.
I wondered if someone in the giffgaff community could help.
I manage my Mother’s giffgaff account, she currently has a £6 goody bag which specifies unlimited calls/texts. She doesn’t have a requirement for data on her phone.
The reoccurring goody bag doesn’t start until 12th August, yet this morning at 3am she received an alert from giffgaff specifying that her credit was low. She barely uses the phone so I can’t understand why she’s even getting these alerts, let alone at 3am!!
Surely if she has unlimited mins/texts her allowance is fine/credit isn’t low etc. It’s throw her into a complete panic which obviously I’m keen to avoid.
Can anyone shed any light on the situation regarding a goody bag stating unlimited yet alerts threatening that she needs to add credit/top up/start goody bag early.
Many thanks

jt_21

wendyb43
Just ignore that, it was probably sent in error, check the goodybag is still active by calling 43430 and press 2 and listen to account information or log into the account to check the dashboard

wendyb43

jt_21 Thank you so much for responding, much appreciated. I think the alert was purely referring to low data which is of no concern. Hopefully I can turn the alerts off.
Many thanks 😊

jt_21

wendyb43 “balance notifications” can be switched off here https://www.giffgaff.com/profile/details#notifications and SAVE, with regards to data running low, giffgaff always send A text when 80% data has been used of the goodybag…,,,?with regards to low data, AIRTIME CREDIT would be used if it ran out, you can either switch off mobile data on the phone settings OR set a data limit if the phone allows Or simply have no credit balance on the phone and nothing can be used up if the data runs out, also ensure that auto top up of credit balance is OFF here https://www.giffgaff.com/profile/payment-details#autosettings unless of course you want it on (if it’s ON then it will top up the phone everytime the credit balance drops to £3 or less by an amount set by you up to 3 times per month, not usually needed if you are running a goodybag) 🙂

davek89

When you say she doesn’t have a requirement for data, do you mean that she has a basic phone that only uses 2G, or does she have a smartphone and simply not use the “smart” aspect of it?
If it’s the latter, then the data might have been used by apps updating in the background. You can turn this off in settings (exact details will vary depending on whether it’s iphone or android but should be fairly intuitive).
Of course, it’s also possible that this was a scam message…