How do you even got hold of an advisor!!

lorraine280170

wagstaffes

lorraine280170 https://support2.giffgaff.com/app/ask

k1300gt

lorraine280170 There is no phone number for giffgaff, everything is done online. This is a members forum and if you post your question here someone will be able to help. The only problems this forum cannot help with is refunds etc. so use the link as shown in the previous post.

jt_21

lorraine280170

There is no ☎️ telephone number to call for customer services with giffgaff as it’s all ONLINE, forum members can help with General enquiries/provide specific links to the agent if an agent is required, you can post a new question by clicking the note 📝 ICON top right hand corner here
https://community.giffgaff.com/t/help-and-support

(please do not include any personal/private information as the forum is public) you can also message the agent (giffgaff staff) here
https://community.giffgaff.com/t5/Using-giffgaff/When-to-contact-an-agent/ta-p/9114714 For account related issues as the agents have full access to your account, it’s normally quicker to ask on the forum first as you sometimes do not need the agent at all and you can change/access certain settings yourself in your giffgaff account.

karenyates

lorraine280170
Hiya
giffgaff dont offer a telephone based customer service,everything is done online,it really works effectively but can take some getting used to.
Most questions can usually be answered by the community,so it’s always worth posting your query,in the relevant section first.
The community has some very knowledgable members and problems are often resolved very quickly.

If your problem is account related then you do need to contact an agent,which is very easy choose the topic closest to your query.
https://giffgaff.com/support/ask/incorrect_balance
Agent replies will be shown here, usually within 24hrs.
https://giffgaff.com/support/questions

Good luck and enjoy giffgaff.

wakeupneo12

Hi u hav to submit ur query &wait for response (I’ve just done it myself😉)although u will get reply eventually. they r good.
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usmahn123

you need to ask an agent to look into this for you

https://support2.giffgaff.com/app/ask/

they can take 24h to reply

http://giffgaff.com/support/questions

Remember agents work from 8am until 11pm daily