Hi, the account you’re logged into now, doesn’t have an active sim linked to it
is your sim working?
Can you call 43430?
If so, you’ve almost certainly logged into the wrong account
Text the word NAME to 43430 to receive confirmation of your correct username
Click here to log out
(if using the app click the icon in the top right corner and click log out)
And log back in with your correct username or your number
(password in the second box as usual)
You should arrive at your correct (active) account