Website not working?

dandamanyo

Can anyone help me as I’m having a problem with adults content unblock. I know how to do it but the website won’t let me, I click the link to unblock the content but if will not bring up the options to click on and input my details at all anywhere on the website or app. Is anyone else had this issue?

sheppola

dandamanyo Can anyone help me as I’m having a problem with adults content unblock. I know how to do it but the website won’t let me, I click the link to unblock the content but if will not bring up the options to click on and input my details at all anywhere on the website or app. Is anyone else had this issue?

Try a different Browser. There seems to be problem for some people using Chrome Browser. I recommend Opera Browsers. I’ve never had any trouble with them on giffgaff on Android and PC and they have free Ad-blockers and data saving features plus a free VPN.

HTH 🙂

dandamanyo

sheppola thank you I will try that now 😁

dandamanyo

sheppola nope sadly it’s still doing the same thing, I don’t have a pc so just on my phone

sheppola

dandamanyo nope sadly it’s still doing the same thing, I don’t have a pc so just on my phone

What make and model phone is it?

dandamanyo

sheppola Huawei ip smart or something it’s oldish but still a good phone

sloz

dandamanyo
Hi, the account you’re logged into now, doesn’t have an active sim linked to it

is your sim working?
Can you call 43430?
If so, you’ve almost certainly logged into the wrong account

Text the word NAME to 43430 to receive confirmation of your correct username

Click here to log out
(if using the app click the icon in the top right corner and click log out)
Http://giffgaff.com/auth/logout

Click here
Http://giffgaff.com/dashboard
And log back in with your correct username or your number
(password in the second box as usual)

You should arrive at your correct (active) account

sheppola

dandamanyo Huawei ip smart or something it’s oldish but still a good phone

Try a Soft Reset. This emulates taking the Battery out and can clear clogged Ram of old data,

Simultaneously push the Volume Down and Power key until the Huawei P Smart restarts (roughly 20 seconds)

dandamanyo

sheppola also thank you for your help

dandamanyo

Thank you sloz that has worked apparently I have two accounts and was logged into the wrong one but I only made one account to begin with 🤷🏻‍♂️

sheppola

dandamanyo also thank you for your help

No problem. Glad you got it fixed and some of the other things I suggested may come in useful at a later date especially the,“Soft Reset” trick as it’s useful to know about on Android phones 🙂