HI there I am trying to get a usage report sent to my phone insurer but when I put my claim number in it says it’s to short. Can someone help please.
charl02425 Please speak to an agent here.
Go to the link below and request one from an agent
Hope this helps
Welcome to giffgaff and the community
Members need a proof of phone usage over a specified date in order to have proof for the Insurance Company,bank or police
Then, members might find this useful ⬇️
I hope this helps;
You will need Speak to an agent for this information
Click link below and ask to an agent
You can see reply here when logged into your account
Agents start their work at 8am until 11pm Monday to Friday and 8am to ten pm Saturday and Sunday
charl02425 Please contact agent https://support2.giffgaff.com/app/ask/My-account/Requesting-usage-records/form/
ask an agent for the information for your insurance https://support2.giffgaff.com/app/ask/Phones/Finding-proof-of-usage/
charl02425 you can use this link https://support2.giffgaff.com/app/ask/My-account/Requesting-usage-records/form/ to request the information you need
charl02425 HI there I am trying to get a usage report sent to my phone insurer but when I put my claim number in it says it’s to short. Can someone help please.
Have a look here https://www.giffgaff.com/help/articles/can-i-get-an-itemised-bill there’s a link for the agent, you may have to ask again and see what they can provide to prove your usage, just so you know. no usage will be showing on your account unless you have been using the sim in the last 32 days see https://www.giffgaff.com/help/articles/guide-to-the-usage-statement
they can take 24h to reply
Remember agents work from 8am until 11pm daily