My personal feedback on the new Voicemail system 😊

a1antman

Hi everyone,

The reason for doing this is to give feedback on the new voicemail changes, if I am honest on the whole they are good, but I am struggling to know why you had to make the changes??

I will start with the things I DON’T LIKE about the changes

I don’t like the new voice you have used on the new voicemail system, as he is a bit too loud for me. 🙁
Is there any way you could change the voice and I am not sure you have seen the comments?
I am confused about the menu changes on voicemail menu and I tried to read the post about the new voicemail changes, but I cannot as it is too small for me to read no matter how much I magnify it as I have eyesight issues. 🙁

Now for the things I DO LIKE

I do like the fact the the mobile number is announced when a voicemail is left without having to go and get message details by pressing 8.
I also like the fact that we are asked to confirm if we really want to delete the message.
I also like the fact that now I won’t need to set a new pin after 60 days. big plus. 🙂

SUGGESTIONS AND TWEAKS

Please my I suggest a few things and tweaks ?

Please could you kindly consider adding the option for us to call people who leave voicemail directly from the voicemail menu?
For example if you would like to return the call (call the person who left you a voicemail) please press 9
However I have been informed that we can call the number back directly from voicemail 🙂

Questions

Why fix something if it is not broken?
Did you have to choose the same voice for voicemail that is used for the top-up line?
Will you consider using a different more calmer friendlier voice for the voicemail system??

I look forward to reading your replies and your feedback with regards to the above. 🙂

Thank you in advance everyone, take care and keep safe. 🙂

Kind Regards

a1antman 🙂

risslet

a1antman I really dislike this new voice and agree it is too loud. The last voicemail man was great, so why change it to the “oh no! You’ve not got enough credit to make this call” guy. Please, please rectify this gaffe giffgaff.

bikerdude

a1antman

I raised a thread for this also,

https://community.giffgaff.com/d/33157505-new-voicemail-changes-hate-the-new-voice/17

And it seems a number of members don’t like the new voice, it come across as vacuous, disingenuous, and fake to the point its insulting.

whewe29

I actually think the call back press 9 should be implemented

a1antman

whewe29

whewe29 I actually think the call back press 9 should be implemented

Hi whewe29 ,

I agree with you 100%, I believe we can call the person / number back by pressing 5 .
However I did not know this as there is no mention of this while listening to the voicemail menu of us being able to call the person / number back by pressing a certain number EG 9. 🙁
It would be good if they could rectify this problem by adding it to the voicemail menu. 🙂

Kind Regards

a1antman 🙂

cestephanou

Maybe the other guy left and took his rights with him so they aren’t allowed to use him anymore? I’m sure we’ll all get used to the new guy