Problem with Notifications and likes

the_bookie

Have noticed a big problem with the
Notifications and likes .

Where a lot of giffgaffers ain’t getting
them and don’t know who gave them likes ( reactions ) at times .

jt_21

the_bookie
have you set up your notifications preferences here https://community.giffgaff.com/settings for reactions you click the 3 horizontal dots to the bottom right of the post (next to the reply button) to view giffgaffers reactions given

persco

the_bookie not sure what you mean exactly. Mine comes through fine through subscription email notifications and the bell on here. Are you using a browser or the app and if you use a different browser, do you still not see your notifications?

With reactions, if you click or tap the three dots at bottom right of your posts on a mobile browser for eg, it shows who reacted to your post if there is a reaction. Just tried it.

whewe29

the_bookie Check you notification setting as mine are coming through fine

https://community.giffgaff.com/settings

pw6049

the_bookie I can see them in the three dots

the_bookie

@jt_21 @persco @whewe29

Thanks guys done all that get the
list of notifications where lots are
missing and I don’t see members
reactions yet see likes given .

Where say I have 4 likes on post it
only shows 2 in notifications and
who gave them .

danwillen

the_bookie Where say I have 4 likes on post it
only shows 2 in notifications and
who gave them .

Thats normal to prevent members getting flooded with notifications/emails you will only get the one notification for reaction to post untill you have viewed that notification. You can view a list of every one who has reacted to a post and the reaction they have given. from the three dotts on post just remember people can remove there reaction or change it and you will only see the reactions currently attached to the post.

harrrrrry

the_bookie Where say I have 4 likes on post it
only shows 2 in notifications and
who gave them .

Just a guess, but maybe if somebody adds a reaction but then removes it, that reaction has not been deducted again … ?

To check, I’ve added and then removed a reaction to your post https://community.giffgaff.com/d/33157211-problem-with-notifications-and-likes/7

the_bookie

Hi pw6049

I go to the three dots and in my
list unfortunately some missing
& don’t have scoobie who gave
me a reaction thanks lol

peterhall0012

the_bookie that’s normal I’ve had a few go missing

the_bookie

Just don’t want to be rude when I
don’t receive a mention in list .

Or not know sometimes the kind
member who gave reaction .

allan1954

peterhall0012 that’s normal I’ve had a few go missing

Thats the same for me also.

the_bookie

peterhall0012

Thanks its just that what is showing
on my posts is different a lot of the
time from list of mentions I have .

A couple of others have said also too
that folks ain’t getting there mentions

Puzzled and feel its a bug that needs
to be fixed as I have had it a lot lol

the_bookie

Hi danwillen

Thankyou I am aware of that

The problem is in my drop down
lists members who mentioned
me are not there at times & the reactions they have given.

endorphin

It’s probably because a poster has gone back to a post to delete an @ mention or a reaction. You would have been notified originally but when you go to view the post nothing will now show for you.

the_bookie

Its a strange one @endorphin
@harrrrrry @allan1954 & all

It be more clearer with reactions
say I have 5 reactions to post 2
hearts 2 rainbows 1 thumbs up

I may only know through my list of
notifications say 3 of the members
who gave me these .

So there is data missing I believe .