Horrendous new voicemail voice!

junqimil

I really find the new voicemail voice intrusive, shouty, false and obnoxious.
I might be getting a voicemail about a terminally sick relative… i don’t want giffgaff’s ill-advised, crude, corporate attempt at a fun, cheery voice blasted into my world, especially at twice the volume of any of the voicemail callers.
Quick, switch back before users switch away.
HEY! ARE YOU SUURRE YOU WANT TO DELEETE THIS VOICE?
Yes. 3. FFS.

jaymailsays

junqimil
It seems that because voicemail features were updated, the old voicemail messages were no longer relevant. The original voice-over artist was not available to re-record.

Hence the new approach.

nspcpearce

junqimil
Absolutely agree!! it is so loud and annoying. enough to make me change providers. bring back well modulated gentle voice PLEASE. I do not want to be harangued by some shouty obnoxious loud mouth!!

ray2

junqimil Your not alone in saying this i have seen a few threads from other members saying the same thing.

https://community.giffgaff.com/d/33157345-answerphone

https://community.giffgaff.com/d/33157093-voicemail-man

It wont end up being the same person as the last voicemail recordeings were done 10yrs ago so that person is no longer available,but i do agree the new person is a bit too happy clappy ,maybe it needs a tweak to bring it down a notch or 3 😉

richybhoy36

junqimil its only a voice mail voice in my opinion !

sharo03282

junqimil Totally agree, bring back the old voicemail

lobelia33

junqimil I hate this voicemail voice - forced cheerfulness - the other guy had a nice gentle Northern accent - thinking of leaving as well. Why did they have to re-record it anyway? And if they did - don’t tell me they couldn’t get another guy with a nice northern accent . This one sounds like I’m in a game show.

kevincunno

junqimil I don’t personally ever use voicemail and I am truly glad the amount of post relating to this horrendous voice is unbelievable 😂

gsarin

junqimil this is true! The new hyper-excited 20 year old is bloody annoying… not to mention he asks the same egging question twice! ‘Are you sure…?’ What do you think you idiot!’

I may have to leave giffgaff if I can’t change the auto message

deanw

junqimil this new voicemail voice and the ARE YOU SURE?! is mindblowingly annoying. Why is he yelling? I miss the calm northern tones of the previous man. He was at least bearable. I’m going to redirect my voice messages if this isn’t improved.

ekflyer

junqimil I’m here to make exactly the same comment..

Its rediculously loud and shouty!!!

m_k_s

junqimil 1000% agree! I thought it was just me but i noticed that women turned she hulk in a blink of an eye! Please change or give people the option to pick from a few voices? 👀

nspcpearce

jaymailsays not good enough. they need to find a new one that isnt so grating and shouty or im off to find another provider!

davidrae

jaymailsays The old voicemail messages were perfectly relevant to me, and, I’m sure, to most other users. There was no sensible reason to delete the old familiar voice. It wasn’t broke and there was no need to fix it. Next time you want to change anything in your customer interface, give it a trial run first.

skiddleydoos

This is terrible, coupled with a two-stage deletion. The old voice was charming and matey. Sky offered me a :great deal this morning and i turned them down :out of loyalty :-(

celandine

Agree with everyone here - it’s so loud, too cheery and too jarring - all I want to do is to hear my voicemails, not be his mate. And the two stage deletion is equally annoying. Please change the voice to something similar to the old one - that was perfect.

sonigel

I agree, I really hate the new voice, it’s patronising and extremely irritating. Please bring back the nice Geordie guy, he was perfect.
Also, I really don’t want to be asked “ARE YOU SURE?!” every time I delete a message.
Please sort this, otherwise I will look for another provider. I’m serious. What you’ve done is really bad.

barcombeboy2

Ah… I’ve just started a thread about this too as I couldn’t find this one initially.

Yes. The new voice is horribly grating, shouty, loud and in-yer-face over-optimistic. It puts my teeth on edge every time I have to access my voicemail… and to add insult to injury he won’t shut up…. asking me if I’m sure I want to delete the message…. of course I’m bl**** sure! I’ve been sure about it for the last decade why not now?

Please change it… or give us an option for another, more neutral, relaxing voice. I’t hard to say if this change will lead me to leave giffgaff but it’s certainly causing me to access my voicemail less.

deanw

barcombeboy2 “I’ve been sure about it for the last decade why not now?” - exactly! 🤣

andy69

Let’s have a choice of voices within our profile for voicemail prompts.

lwachtrop

andy69 Good idea, and as it is only a recording maybe a choice of language too.

claire1uk

The new voice is horrible. I’d rather not listen to voicemail tbh.

Bring back the last voice, he was friendly in his tone.

Or ask @bluemoonbaz he’s got a great voice. (Hope he doesn’t mind me mentioning his name).
He may even increase the membership. 🤗🤗

ijustcantdoit

claire1uk The new voice is horrible. I’d rather not listen to voicemail tbh.

Bring back the last voice, he was friendly in his tone.

Or ask @bluemoonbaz he’s got a great voice. (Hope he doesn’t mind me mentioning his name).
He may even increase the membership

Great idea Claire 🙂

helen87402

Not a great fan of the voice but I am happy with the second chance delete thingy.. I have fast fingers and sometimes go into auto delete mode.

atait07

Completely agree. Old one sounded like Matt Baker. New on is horrid and the double checking annoying