| Service | Status |
|---|
| 2G, 3G and 4G calls, texts and data in Edinburgh region | ✅Available |
| Calls, texts and data in the rest of the UK | ✅Available |
| All other giffgaff services | ✅Unaffected |
Summary
Yesterday we were made aware of an issue with our 2G, 3G and 4G affecting members in the Edinburgh region. This issue has now been resolved and the services in Edinburgh are now restored to normal.
Most Recent Update – 09:20 13th August 2020
Hi folks,
Yesterday morning we were made aware of an issue with our 2G, 3G and 4G services which was affecting members in the Edinburgh area (services in the rest of the UK were not affected). Our technical teams succeeded in resolving and correcting this issue and calls, texts and data are now restored to normal for members in Edinburgh.
We apologise for any inconvenience this caused and thank you for your patience whilst we investigated & resolved this issue.
Regards,
Kara
Update History
Most Recent Update – 09:20 13th August 2020
Hi folks,
Yesterday morning we were made aware of an issue with our 2G, 3G and 4G services which was affecting members in the Edinburgh area (services in the rest of the UK were not affected). Our technical teams succeeded in resolving and correcting this issue and calls, texts and data are now restored to normal for members in Edinburgh.
We apologise for any inconvenience this caused and thank you for your patience whilst we investigated & resolved this issue.
Regards,
Kara
***09:53 12th August 2020
Hi folks,
We have been made aware of an issue with our 2G, 3G and 4G services which may affect members in the Edinburgh region, currently services in the rest of the UK are unaffected by this issue. Our technical teams are currently investigating this issue, and we will update this thread as we hear more.
This service issue only relates to the Edinburgh region. Emergency calls will still be available. If you are experiencing issues anywhere in the rest of the UK please pop on over to our help & support forum where our helpers will guide you in the right direction.
We apologise for any inconvenience this may cause and thank members for their patience whilst we investigate & resolve this issue.
Regards.
Conor
