| Service | Status |
|---|
| Purchasing a goodybag or top up by dialing 43430 | ✅ Available |
| Requesting a PAC via 43431 | ✅ Available |
| Topping up or buying a goodybag via the website or giffgaff app | ✅ Available |
| Requesting a PAC via the giffgaff website | ✅ Available |
| All other giffgaff services | ✅ Available |
Summary
We had been experiencing an issue with topping up or buying a goodybag via 43430, and with requesting a PAC using 43431. This means that if you tried to buy a goodybag or top up by dialing 43430 you may receive the error “there is a technical problem”. If you tried to request a PAC by dialing 43431 you may receive the error “we’re currently having gremlins in the system”. Our technical team have now resolved this issue
Most recent update - 12:21 12th August 2020
Good afternoon everyone,
I’m really glad to say we have now resolved this issue, so if you try to top up or purchase a goodybag via 43430 or if you request a PAC using 43431, you should no longer experience this error message.
If you are still having any issues with making a payment via 43430 or requesting a PAC via 43431, please do pop over to our Help and Support forum where our marvellous members will be able to point you in the right direction.
We apologise for any inconvenience this may have caused in the meantime, and thank you very much for your patience whilst we sorted this.
Thanks,
Conor
Most recent update - 12:21 12th August 2020
Good afternoon everyone,
I’m really glad to say we have now resolved this issue, so if you try to top up or purchase a goodybag via 43430 or if you request a PAC using 43431, you should no longer experience this error message.
If you are still having any issues with making a payment via 43430 or requesting a PAC via 43431, please do pop over to our Help and Support forum where our marvellous members will be able to point you in the right direction.
We apologise for any inconvenience this may have caused in the meantime, and thank you very much for your patience whilst we sorted this.
Thanks,
Conor
Update – 11:12 12th August 2020
Good morning everyone,
We have been experiencing an issue with topping up or buying a goodybag via 43430, and with requesting a PAC using 43431. This means that if you try to buy a goodybag or top up by dialing 43430 you may receive the error “there is a technical problem”. If you try to request a PAC by dialing 43431 you may receive the error “we’re currently having gremlins in the system”. Members can still top up, buy a goodybag, or request a PAC online.
This service issue only relates to making payments via 43430 and requesting your PAC via 43431. If you are still having any issues making payments or requesting your PAC online, please do pop over to our Help and Support forum where our marvellous members will be able to point you in the right direction.
We apologise for any inconvenience this may cause and thank members for their patience whilst we investigate & resolve this issue.
Cheers,
Conor
