jalapeno69 Lots of posts about this, giffgaff have responded saying the guy that did it before is not available and it was recorded over 10 years ago.
Just like the forum change which spawned a 250 page megathread with a good majority saying ‘it sucks’ they completely ignored it, ditto a thread about a price hike in February for those that didn’t want to have to buy a goodybag.
Proof. yet again, that ‘run by you’ is marketing and little else, it just refers to the fact they pay customers to do peer to peer customer service stuff.
I think giffgaff is on it’s last year anyway as Virgin takes joint control as of next June.