PD Notifications/Emails

jaymailsays

One of the PD groups I participate in, has 20+ members.

When we get notifications, the Notification Board states Member ‘A’ has replied or given a reaction.

When we return to the PD we find that that Member A has not visited the discussion but Members B, C, D. E. have, yet their post or reaction has not been conveyed to the Notifications Board?

What could be causing this Bug?

msmon55

jaymailsays I’ve been getting that too. So confusing.

shabazmoqsud

jaymailsays i got the same issue before i left PD edited by educator

i would get many notifications 30+ each time only to see noone had posted.

harrrrrry

There is a similar (perhaps complementary) problem with notifications for private discussions with multiple participants: https://community.giffgaff.com/d/33147351-multiple-email-notifications-in-private-discussion-threads

That apparently was fixed in preview and might have gone live in the recent main site update, in which case this could perhaps be an unexpected side effect of the previous fix.

I’ll put a link in the other thread to here as there were several participants with an understanding of the subject who might be able to contribute here.

jaymailsays

harrrrrry
I should add that a ghosted Reaction is shown as a Reply, when it clearly isn’t.

The Notification reply is generally attributed to a different and incorrect member, including within emails. It caused so many difficulties some members decided to leave the discussion, rather than endure the unwanted traffic.

harrrrrry

jaymailsays It caused so many difficulties some members decided to leave the discussion

Yes, similar happened with the discussion I was invited to. But that discussion has fizzled out, or at least there’s been no new content since July so I can’t verify anything there.

persco

I had to leave two of the groups. The deluge of repeated emails was overwhelming. Even unfollowing didn’t help.

Thanks both for raising this.

jaymailsays

msmon55 I’ve been getting that too. So confusing.

I’ve just discovered that 30 minutes ago you gave a reaction to a PD post composed by Member X, 5 hours ago.

The Notification board wrongly said you had replied within the thread!

When it should only properly notify me, if your reaction was credited to my post. Shouldn’t it?

msmon55

jaymailsays I think it automatically notifies everyone in the PD group for EVERY post within that group. It just boggled my brain when it was saying someone had posted but when I looked sometimes there was no post there, or it was a different member to what the notification said! What’s going on with it? 🤔

jaymailsays

msmon55 What’s going on with it?

@alex_w might know