| Service | Status |
|---|
| Topping up via App (Credit Card & Paypal) | ✅ Available |
| Topping up via App (Voucher) | ✅ Available |
| Topping up via Website (Credit Card & Paypal, Voucher) | ✅ Available |
| All other services | ✅Available |
Summary
We have been experiencing intermittent payment issues with adding credit via the giffgaff App. Our technical team have now fixed this issue, and top-ups should be working as normal.
Most Recent Update – 16:36 Thu 20th August 2020
Hello everyone
We’ve been experiencing an intermittent payment issue with adding credit via the giffgaff app. I am thrilled to let you know this issue has now been resolved.
If you’re having any trouble with topping up, please pop over to our Help and Support forum where our wonderful members will be able to point you in the right direction.
Apologies for any inconvenience this may have caused, and thank you for your patience whilst we fixed it.
Cheers,
Bethany
Update History
Most Recent Update - 16:36 Thu 20th August 2020
Hello everyone
We’ve been experiencing an intermittent payment issue with adding credit via the giffgaff app. I am thrilled to let you know this issue has now been resolved.
If you’re having any trouble with topping up, please pop over to our Help and Support forum where our wonderful members will be able to point you in the right direction.
Apologies for any inconvenience this may have caused, and thank you for your patience whilst we fixed it.
Cheers,
Bethany
Update – 13:30 Thu 20th August 2020
Hi folks,
We are currently experiencing intermittent payment issues with adding credit via the giffgaff App. If a member attempts to add credit with PayPal or a card, they may be presented with an error “Oops – It looks like something has gone wrong. Please try again later” . Adding credit with a voucher is unaffected. We have now narrowed down the issue and can confirm that this will only affect members who have an active goodybag. Any member with no goodybag should be able to pay via the App using PayPal or a card.
All members can still apply credit via the Website without any issues.
We are really sorry for any inconvenience caused and thank you for bearing with us while we work hard to get this resolved.
Kara
12:00 Thu 20th August 2020
Hi folks,
We are currently experiencing intermittent payment issues with adding credit via the giffgaff App. If a member attempts to add credit with PayPal or a card, they will be presented with an error “Oops – It looks like something has gone wrong. Please try again later” . Adding credit with a voucher is unaffected.
Members can still apply credit via the Website without any issues.
We will of course update this thread as more information becomes available and are working on resolving this issue. We are really sorry for any inconvenience caused and thank you for bearing with us while we get this resolved.
Kara
