Latest PIONEERS Survey on ‘The New Normal’

jesi23

I had an invite today in my email:
“With lockdown measures easing and we’re hearing new things about what the new normal is looking like, we want to make sure we give you the best offers and experiences in the future.
“Each month we’ll ask you to answer the same questions in our survey, to see how your thoughts and feelings change over time. This is an ongoing research project to help shape future offerings, campaigns and much more at giffgaff.”

I quite happily started the questionnaire but came to a question I couldn’t honestly answer, but needed to in order to move on:

I answered ‘Lidl’ in the end, as it was in the middle, but my REAL answer is in the screenshot.

I also struggled when asked about my intentions in spending more or less this year during certain events:

Did anyone else struggle with questions? _{_🤡}

kevincunno

jesi23 I truly do not know what this is about I cannot remember not being able to answer a question in a survey but I am willing to get involved in any questions and survey to help giffgaff if that is what you are asking 😊😊😊

frenchielove

jesi23 presumably only sent to some members?

ray2

jesi23 Hi Jess i have had the same survey and i found it quite limited and difficult to answer a couple of the questions.

It would of been better if they had added the (other ) catergory so you could write in yourself where you shop.I think in the next one giffgaff need to widen their horizon or at least give us a catergory to add something ourselves that hasn’t been included ,they only end up with a false read otherwise 💜

woodyuk

jesi23 yes I found some of the questions a little strange as well,particularly the second one shown in your screenshots.

Perhaps giffgaff expected you to have a good signal on your crystal ball today so you knew what you’d be spending in several months time?

dtuxcomp

jesi23 I’ve not had this months one yet, or have lost it in a bundle of emails, will have to check later, but I do find some of the questions are lacking answers to cover a lot of situations, could do with a none of these type button rather than having to just pick one to get to the next page.

amy_b_d

Hi Jesi, thank you so much for providing your feedback for this survey. We’re reviewing the questions in this survey every couple of weeks to make sure we can gather the best insight from you as times change around covid, the economy and the environment. I’ll pass this feedback on so we can make appropriate changes. 🙂

kevincunno and frenchielove I thought I’d help answer your questions and assumptions 🙂 We’ve been collaborating with insight and brand to find out what our members are thinking and feeling and seeing what trends we are finding. Typically we’d work with an external agency when gathering this kind of insight however we wanted to know what YOU, our members think and feel. That way we will truly know the best deals and experiences we can provide in the future.

amy_b_d

You have some very valid points harrrrrry and ray2 and we’ll be adding those options in for the next survey, 🙂 Thanks for your feedback!

jesi23

ray2 if they had added the (other ) catergory so you could write in yourself where you shop

Hi, Rach! The previous question HAD asked me where I had shopped the previous (some length of time) and I think it had an ‘option’ for other (or maybe not) but no ‘write-in’ facility … then to only select the shops I had used, and ASSUME that one MUST be my ‘MAIN’ supermarket … that I objected to, since I have NEVER had a ‘Main’ supermarket … and not being allowed to just not answer the question and move on …

I currently spend the most weekly with Abel & Cole and can buy most things I can buy at any supermarket, including toiletries and cleaning materials, fresh and tinned produce and groceries, which is why I might have chosen them, given a choice …

@frenchielove I presumed the survey was sent generally to pioneers. Was it not @amy_b_d ?

_{_🤡}

harrrrrry

Either “other” (with a box to say which) or just “none of the above” is needed.

That’s fundamentally important in all surveys. No survey should ever be without one 😮

amy_b_d

woodyuk Perhaps giffgaff expected you to have a good signal on your crystal ball today so you knew what you’d be spending in several months time?

It may seem strange but we’re looking to see how people’s thoughts and feelings change over time which is why we’re asking now. With the environment and economy changing daily, you’ll be surprised how many people do start thinking about Christmas this early. I appreciate your feedback though. 🙂

amy_b_d

jesi23 @frenchielove I presumed the survey was sent generally to pioneers. Was it not @amy_b_d ?

Morning 🙂 That’s correct, yes. It’s just sent to pioneers.

kmichael

amy_b_d @frenchielove

amy_b_d Morning 🙂 That’s correct, yes. It’s just sent to pioneers.

Not to all of them, obviously 🙂

woodyuk

amy_b_d the problem I had with just a few of the questions in the survey was that given the current situation with Covid 19,some of them were impossible to answer as best as I could because there wasn’t an option for “I don’t know”.

If we look at the question in the second screenshot in the OP of this thread and target Halloween,Christmas and New Year they’re perfect examples.

We live in the Kirklees area of West Yorkshire so are subject to extra lockdown rules meaning that we can’t socialise with anyone from other households either in our homes or gardens and the infection rate here isn’t falling and is still around 6 times the national average so:-

Halloween,if things stay as they are then there won’t be any children knocking our doors on that evening so our outlay on sweets etc to give them will be zero but as things stand at the moment,I don’t know.

Christmas,our family have already got together virtually and decided if things stay as they are and haven’t changed by mid to late November then we’re going to cancel Christmas presents this year and just send each other cards as we won’t be able to visit each other to share the fun of opening presents together so once again until that time,I don’t know.

New Year,the guvnor has already said that if the current ban on music at indoor venues is still in place then she doesn’t want to go out and we may as well stay at home so yet again,until much nearer the time,I don’t know.

My take on completing surveys for you is to always try and give the best and most accurate information I can to help giffgaff grow but in these current times I think a lot of questions looking forwards should have an option of “as things stand at the moment,we don’t know the answer.”

amy_b_d

kmichael It’s a shame if you haven’t received it yet, but there are a few caveats - if you are opted in to receive marketing email you will receive this survey. And if you have already received 3 communications from Pioneers within a month you are excluded to receiving this email. This is just so people who no longer wish to receive comms don’t get them and we aren’t sending too many emails and surveys to members.
What we have also done is split the pioneers into 2 groups so one group receives it one week, then 2 weeks later the second group receives the survey. This means you’ll receive it once a month and we’ll be able to see the trends over time. 🙂

dtuxcomp

amy_b_d Ah, that’s probably why I didn’t get it yet 🙂

kmichael

amy_b_d

Thanks for the explanation. I did not fall to any of the categories that would have excluded me in receiving the Survey. I did not receive it at all. I am just pointing this out to highlight a potential bug in your filtering/ selection etc.

melanie336

Waiting for another email from Uxbridge do i can see hoe things are at the office last time I was called up for pioneer research stuff they looked after me by way of PayPal I love giffgaff and I try to recruit nuff people to join need 1 more to then become a super recruiter HEEHEE X BLESS YOU ALL STAY FOCUSED AND SOLDIER ON YOUR ALL STARS IN YOUR OWN RITE AND giffgaff GIVES US THAT FREEDOM X