| Service | Status |
|---|
| SIM swaps | ✅ Available |
| Lost and stolen SIM orders | ✅ Available |
| Number transfers | ✅ Available |
| Activating a SIM | ✅ Available |
| Texts, calls and data | ✅ Available |
| All other giffgaff services | ✅ Available |
Summary
We’ve been carrying out some planned maintenance which has been affecting the provisioning of SIM cards meaning any requests to complete a SIM swap, order a lost or stolen SIM or complete a number transfer may have been delayed. We are really glad to tell you that this has now been resolved and any delayed requests should now have gone through.
Most Recent Update – 11:02 2nd September 2020
Hi everyone,
We’ve been carrying out some planned maintenance which has been affecting the provisioning of SIM cards meaning any requests to complete a SIM swap, order a lost or stolen SIM or complete a number transfer may have been delayed. We are really glad to tell you that this has now been resolved and any delayed requests should now have gone through.
If this is still affecting you, please raise a Help request in our Help & Support forum and our wonderful super helpers will be able to have a look at the issue you are having.
We would like to apologise to all of our members that this has impacted and we really appreciate your patience while this was being resolved.
Conor
Update History
Most Recent Update – 11:02 2nd September 2020
Hi everyone,
We’ve been carrying out some planned maintenance which has been affecting the provisioning of SIM cards meaning any requests to complete a SIM swap, order a lost or stolen SIM or complete a number transfer may have been delayed. We are really glad to tell you that this has now been resolved and any delayed requests should now have gone through.
If this is still affecting you, please raise a Help request in our Help & Support forum and our wonderful super helpers will be able to have a look at the issue you are having.
We would like to apologise to all of our members that this has impacted and we really appreciate your patience while this was being resolved.
Conor
Update – 16:09 1st September 2020
Hello everyone,
We will be carrying out some planned maintenance between 22:00 tonight and 10:00 tomorrow that will affect the provisioning of SIM cards. This means that between these hours, you may experience a delay in any requests that are submitted for a SIM swap, a lost and stolen SIM card, or a number transfer.
Members will still be able to submit these requests during the maintenance being carried out, but they will be processed after the maintenance is completed. We are hoping this will be done by 11:30 on 02 September.
We will continue to update this thread as more information becomes available, and we apologise for any inconvenience this may cause. Thank you for your patience whilst we get this completed.
Cheers,
Bethany
