Member team news: exciting changes to the member dashboard

franpp

Hi All,

Hope you’re all doing well.

I am popping in to share a few of the exciting improvements the Member team has been working on (you may have already noticed some of them). Plus give you a little bit of a peek into what else will be coming your way soon.

The team is putting its focus on the giffgaff dashboard - https://www.giffgaff.com/dashboard - and changed a few bits to improve our members’ experience.

Here is a couple of them:

Removed alerts that were a bit old: “You have successfully logged in” - who does this anymore? - and “We’ve got new missions for you” - some of you were complaining about this one. They’re gone 😃
Restyled the “My account” sub-navigation to match the colour and styling of the top navigation.
These are the first of many to go. We have designed a little roadmap that will help us gradually make these changes and monitor their impact too.

So, what’s next on our roadmap?
We’re already working on the next change. The most noticeable one so far. We’re restyling the “profile and missions” section at the top of the dashboard. We know that your priority is to check the amount of data left in your goodybag, so it’s been condensed as much as possible while still keeping the same information in place.

When are the next updates coming?
Our aim is to deliver a little improvement every Monday. Sometimes these will be big changes that will be pretty noticeable and at other times this could be a tiny improvement on an existing feature - I’m sure you folks will be able to spot these right away.

We’d also love to hear if you have any feedback, suggestions, or ideas on what else we could improve. Let us know, and we’ll add it to our backlog.

Huge thanks to all the team for their hard work and you lovely lot for your continuous support 😍 @pierabretton, @niftykiwi, Alex, Daniel, James, Magnus, Mark, Praveen, and Richard

Cheers,

Member Team

gwpreston

franpp Cheers for your update much appreciated sounds interesting 🤞😁

dez_d

I’m loving the new improvements franpp, well done team.

bvbc

franpp Thank you for keeping us updated 😊 looking forward to the changes and challenges.

micky6599

franpp Cheers for your update much appreciated

frenchielove

franpp cheers very happy about the missions one fir starters

endorphin

franpp

Looks better but I do have a couple of comments.

Removed alerts that were a bit old: “You have successfully logged in” - who does this anymore? - and “We’ve got new missions for you” - some of you were complaining about this one. They’re gone

What about removing the “Hooray. You’re part of the new and improved Super Recruiter programme. Find out more” alert? Once you become a Super Recruiter you can’t go back so that alert should only be shown once and not every time you log in.

In desktop view the Missions widget could easily be moved upwards and to the right to reduce the amount of vertical space used:

ta_zara

Hello franpp
Thanks for the update.

jaymailsays

franpp
On the subject of missions when you open it up to view, it says:

We’ve some, ‘New Missions coming soon’

Been saying that for years, why not remove the information until there is actually something in the pipeline to report?

formulaone

franpp

Awesome! 😃

Alway’s look forward to any new improvements!

woodyuk

franpp hmm,I think we have very different definitions of the word “exciting”.

houndontheloose

franpp Thanks for the update. Yes, seeing information about my goodybag and credit before information about my missions would be an improvement. Currently I need to scroll down to see this when logging in on a Desktop.

kevincunno

franpp cheers mate all those changes sound fantastic so a big thanks to all members of staff involved in this update of the way things are going and for keeping us in the loop you are all awesome 👍😊😊😊

navvy

franpp Now that minutes and texts are all unlimited, the only bar displays that need to be compared are the data and the days remaining, so that I can easily judge whether I’m likely to run out before renewal.
So the data and days could be in 1st and 2nd positions , and the minutes and texts in 3rd and 4th positions.

amejoy

franpp The move to a smarter, cleaner and more relevant dashboard is just right. Glad to see that you’re all giving it some thought and noting member gripes and grumbles. The brighter, more modern looking log in box is welcome too.

digit2

franpp brilliant that all sounds good. Thank you for the info Fran.

hdavey17

franpp looking forward to seeing some revamped stuff.

pete2009

franpp
Thanks for the information. It looks much better.
Cheers

jsmith2009

franpp
Thanks for the information.
Cheers

kitty_r

franpp thanks for the update

richybhoy36

franpp Hi thanks for the update ! Very good !

chaaaan

franpp Interesting changes and great changes are always welcome.

cemor32

franpp Great update with some good improvements. Keep up the great work guys. You’re always in the background working hard to make this platform the best experience ever.

dennisbowen

franpp Cheers for your update much appreciated sounds interesting news

johnrooney80

franpp 🙋‍♂️🤸‍♂️😊

nice 1. looks better and brains won’t melt absorbing the info! 🤣

Good Addition and Condensing. 👏

ukrun

franpp Cheers very happy about the missions.

tangai

franpp Cheers for your update much appreciated

elli87

franpp I’m loving the new improvements, well done team

stevieswift

franpp I have already suggested about having single account by name then tabs for each SIM card (changeable aliases) in my possession. I have my own 2 then my Son, Mum & Aunt.
Don’t know how to check up on that though.

oliviazali

franpp Cheers for your update much appreciated

dphin

franpp Interesting changes, Well done team.

kathleen414

franpp thanks the fab news 🧡

ma2013

franpp
Thanks for the update, I’m noticing the changes and like that you’re keeping the Dashboard fresh! 😊📱😁

gordonellis1

franpp Cheers for your update

kupur

franpp Interesting changes, Thank you for your update.

merew

franpp I’m loving the new improvements

yvonnearmstrong

franpp

Thank you 🤗 loving the improvements 👍and much appreciated
Yvonne 💟

jpwrr17

franpp thanks for updates and all the work you do👍

clara4

franpp Well done team.

benfman

franpp great changes are always welcome. 👍

gloriousiam

thats great news franpp, waiting for new updates to see.

sloz

Hi franpp
Is there room to have your username AND your first name on your dashboard?

I feel that it will cause unnecessary confusion to those used to seeing their username,

jaymailsays

franpp
Wondering why our first names have a lower case initial?

The dashboard greeting says,
“Great. Keep going”

https://www.giffgaff.com/missions/#/dashboard

Where should I go? The missions are all completed!

alexmgg2

franpp

Please can we have our member name back on the Dashboard? I have multiple accounts, and I rely on seeing my member name to confirm that I’ve logged into the correct account.

It’s good to see that not so much space is wasted on the missions though.

oliverspooner

franpp Thank you. That looks much better😀👍

ray2

franpp I don’t like that our names are more prominent on the desktop site than our username,,
This may cause some confusion to new members especially those who use the mobile app where your name not your username is shown.

wagstaffes

franpp We’d also love to hear if you have any feedback, suggestions, or ideas on what else we could improve. Let us know, and we’ll add it to our backlog.

The ability for an existing member to change their membername, or, at least be able to have an alias displayed on the community forum, would be my number 1 request. This is already supposed to be on the wish list, perhaps you could give us an update on progress?

mintedgaffer

franpp

Great to see the dashboard is being revamped…feedback?

One thing that has always bugged me is when clicking the drop down menu at the top, or any come to that on giffgaff, the menu will drop down but before you get chance to click the desired link it loads from just clicking menu. If someone could make it wait a while so we have a chance to choose a link that would be great

Use old samsung tablet on old version of droid so might just be my antique device but does this on newer mobile phones too

bobrobinson

franpp

Hiya.
I dont know if other gaffers agree.
But i would love it if you could edit the title ( heading ) when starting a new discussion.
Even if it is for a minuit or so i think it would be great.
Just a thought as iv seen many mistakes on them , including making them myself.
Bob

jesi23

franpp and changed a few bits to improve our members’ experience.

Further Feedback:
I like the little cogwheel after username and number leading to Profile and settings

The streamlined page is much easier to read. However, I DON’T LIKE the final section. I cannot just use a screenshot to advise a member Wishing to leave giffgaff.

I also miss the ability to have the login page remember my username/number unless I fail to tick box. (Tick box is gone; also it failed to ‘remember’ for about a week or so before it vanished)
MY username is easy but some of my family’s ones are more complicated and difficult to type on a mobile phone screen with mixtures of numbers, letters and symbols.

_{_🤡}

scottliddle25126585

Interesting changes and great changes are always welcome. 👍👍👍💪💪💪✌️✌️✌️

Best regards,
Scott.

mrbergstrom1967

Good Afternoon @franpp

Thank you for the update its really appreciated.

jeff_elephant

I definitely wonder sometimes why I keep seeing these missions front and center of my landing page every day, so it’s good to see that giffstaffers and giffgaffer community members have been working hard behind the scenes to refresh the Dashboard and other pages. Kudos giffgaff for not resting on your laurels and keeping the site modern and fresh!

persco

Nice updates thanks! Talking of missions, even though just a bit of fun and intro into the giffgaff world, some query when they can’t finish it because of the porting a number into giffgaff part. No everyone do that. Needs tweaking. Thanks.

Keep updates coming 👍🏾

wagstaffes

persco if you click on that mission as though you are going to do it, you will see an option that reads something like “Not right now”. If you click on that it will complete the mission for you.

jesi23

persco Talking of missions, even though just a bit of fun and intro into the giffgaff world, some query when they can’t finish it because of the porting a number into giffgaff part. No everyone do that. Needs tweaking. Thanks.

I ported numbers before missions began, as did many members, so all we needed to do to complete THAT mission was to click through and acknowledge that we had read through and understood the possibilities. MISSION COMPLETED!

I am much more annoyed about being unable to complete the missions to 100% due to my inability to install the giffgaff app! My main phone has NO Internet, and my Microsoft Lumia 640 (bought refurbished from giffgaff a year ago) is a Windows Phone (and there is no Windows app now).
I didn’t upload to my iPad (my first - and Community - account) because I haven’t sorted out my Apple ID password, so even ‘free’ apps aren’t downloadable.

There ought to be a way to complete THE ‘APP’ MISSION just by reading it through and clicking that you understand, as well.

It is the only Mission I cannot do.
And it annoys me that I get invited to do it every time I login.
PLEASE UPDATE THIS!

_{_🤡}

harrrrrry

jaymailsays We’ve some new missions coming soon

Perhaps we should try the Salvation Army 🙂