Since giffgaff has recently moved to a new phone supplier, I thought that giffgaff should update their Guide to Refurbished Phones article to give more detail on what to expect in terms of the condition of the phone based on its grade as a lot of members currently feel that buying a refurb phone is simply pot-luck.
giffgaff used to have pictures of what each grade looks like but this link (under What do these terms mean here) appears to be broken, probably since the move to the new supplier.
So we need new photos and specific details of what the phone will physically look like, but also what we can expect on the inside (i.e. battery condition, will it be on the latest OS etc). It would be useful if these details were also added to the KB article.
Also, has anyone else bought a refurb phone since the move to the new supplier? If so, did the phone arrive as expected? So far, they seem much better than the last supplier.
What does everyone else think? What kind of things would you like to know if you bought a refurb phone?
EDIT: tagging @h_henna regarding the broken link.