Username missing from. Dashboard

sloz

I’ve noticed that your dashboard
Http://giffgaff.com/dashboard
Currently doesn’t show your username

It merely says
Hi, followed by your first name

Surely this isn’t a planned change and just a glitch?

ray2

sloz I wander if this is actually permenant rather than a glitch,mine also shows my name rather than my username which i am not over keen on,i prefer just my username being used .

I don’t think it will help new members either to remember their usernames if it’s not displayed 😰

ijustcantdoit

sloz
Yes same on mine , I guess it’s more personal

georgecooksey24

sloz I would also prefer my username being used rather than my name.

sloz

ray2
On desktop mode you do still see your username in the top right corner,

If it is a planned, permanent change, surely it should have been announced

williamwalker

sloz
It’s a mess
My username I only see William.
What if I had 3-4 accounts william 1234 and 12345 so on.
Would I only see William on each account?

ray2

sloz Hi Sloz yes on desktop you have the small circle with the username next to it,but even so i would prefere that my username was more prominent than my personal name.

alexandra_mg

Hiya folks,

Thanks for the feedback and highlighting this, I thought I would pop dive in as our wonderful Member Team popped up a thread over in Announcements, not that long ago, sharing some tweaks and changes that were going to be coming to the member dashboard 🙂

I hope that this helps and always handy if you come across any fellow members that may be raising similar queries, to point them in that direction, too 🙂

Have a fab evening,

Alexandra

sloz

Hi alexandra_mg
Thanks for the response, I completely missed the thread in announcements
And I can now see that the change was mentioned and planned

I must say I can’t agree with the change,
It will just cause confusion,

figment_uk

sloz I must say I can’t agree with the change,
It will just cause confusion,

guy_ow

sloz Please do pop that down as feedback over in the announcement thread.

I can definitely see where you are coming from, especially if a member manages more than one account.
It does still say the username in the top right when on desktop, but I will admit, this isn’t the first place I tend to look when I’m at my dashboard.

harrrrrry

williamwalker (and anybody else that might find this awkward):

This seems to work:

go to https://www.giffgaff.com/profile/details#name
put something like this:

Then on the dashboard, you’ll see:

sloz

harrrrrry
Nice workaround, the downside is that would also be shown on sim order packages

figment_uk

harrrrrry

Might be a problem for anyone needing VAT invoices.

harrrrrry

sloz would also be shown on sim order packages

Yes, true – but I think the postman would deliver it just the same.

Eventually somebody will see sense and put the username back so we won’t need the workround. But for the moment that’s the only choice.

formulaone

I definitely preferred the Username on your dashboard. (as supposed to your name.)

Username - is better for members with multiple accounts.

shabazmoqsud

hi @sloz i see my first name not my username.

miche22542

Mine shows my first name but also mobile no.

georgecooksey24

georgecooksey24 perhaps you could choose between either