Age verification

walsa68

How do I take the under 18 block off my phone it seems real hard work just to do this

danhamman

Machine-readable passport or UK driving licence required (provisional is OK!)

If you don’t have either of these documents, then the adult restrictions cannot be lifted!

See here:
https://giffgaff.com/support/calls-and-internet/adult-content

Note!! There are no adult restrictions if using Wi-Fi.

walsa68

maverick77_uk

walsa68

Hi there,

You need a valid UK passport or driving license (provisional one is fine), and then go here:

https://giffgaff.com/support/calls-and-internet/adult-content

Cheers!

rhort

walsa68

You can remove the content bar (which is set to ‘On’ by default) at https://www.giffgaff.com/profile/details#adultcontent using a driving licence or passport.

Due to a number of technical and security reasons, this is the only method of removing the block. The process typically takes no longer than 24 hours; you’ll receive a text when it has completed.

If you find that you have problems doing this, check https://community.giffgaff.com/d/3017767/1 for information on why the removal of the restriction typically fails, and if that doesn’t help you to resolve the issue, you could contact an Agent at https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Controlling-Adult-Content/form/

Agent replies can take up to 24 hours, however, they’re usually much quicker than that. You’ll find any Agent replies at https://giffgaff.com/support/questions (you should also get an e-mail when a message is received there).

You can find full details on removing the block at: https://www.giffgaff.com/help/articles/how-do-i-turn-off-the-adult-content-block

natty88

walsa68

adult content

welcome to help and support

to lift adult content block you need a valid great Britain full or provisional driving licence or any machine readable passport without one of those documents it cannot be lifted as shown here

lift adult bar

https://community.giffgaff.com/t5/Solve-your-questions/How-do-I-lift-my-Adult-Content-Restriction/ta-p/3510729

northern Ireland driving licence or id cards nor citizen cards will be accepted sorry

Or if have issues after entering documents please
Inquire with agents about it here please

https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Controlling-Adult-Content/form

Agents Will get back to you within twenty four hrs via here

https://giffgaff.com/support/questions

defraybo

walsa68
Hi this is a regular issue for giffgaff users and is unfortunately an issue they have been promising to remedy for a few years now but have never sorted it out.
You do need a passport or driver’s licenses to lift the block and make sure the details of the document match your giffgaff account details, like address name etc.
You cannot lift the lock using a document in someone else’s name.

lewismith171

walsa68 To enable adult content on giffgaff you will need a uk driving licence ( provisional is fine ) or passport machine readable passport.

https://www.giffgaff.com/help/articles/how-do-i-turn-off-the-adult-content-block

4128334

walsa68
Hi
giffgaff need to use a Official List to verify age.
They have chosen to use the DVLA list.
Obviously a Machine Readable Passport can confirm age.
Unfortunately this is the system giffgaff have adopted to remove the Adult Bar.
Use the following link to remove it:-
https://community.giffgaff.com/t5/Solve-your-questions/How-do-I-lift-my-Adult-Content-Restriction/ta-p/3510729
When you open the link click on “Remove the Bar” in a yellow box.
This will open the page for you to enter your details.
It can take up to 24 hours for the Adult Bar to be lifted.
Keep switching your phone off and on to prompt the action.