Locked Phone

penny_31

I have an alcatel phone that is locked to another nerwork. Ive put in my giffgaff sim with all my numbers and it says enter pin. Across the top it says ‘network unlocking code’. Can i unlock this phone?

clikasarus

penny_31

welcome to giffgaff and the community

• If a network pin is being asked for???

• If so the probability is , that your phone is locked to a network witch is not 02 or giffgaff

• And therefore will need unlocking before use it with your new supplier

• If the phone is locked then your best way is to contact the mobile network provider the phone is locked to and request to have it unlocked

• Also here is a good guide to help ⬇️

https://www.giffgaff.com/unlock

I hope this helps;

rhort

penny_31

If your current handset is locked to another network, it will need to be unlocked before it can be used on giffgaff; this doesn’t apply if the network it’s locked to is O2 (in which case it will work without unlocking).

To accomplish this, it will be necessary to contact your old network and get a handset unlocking code. Below are websites with unlocking details for some of the main airtime providers:

EE/Orange: http://ee.co.uk/help/help-new/getting-started-and-upgrading/unlock-your-phone/unlock-a-ee-device-to-use-with-another-network

Three: http://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.dll/,/?New,Kb=Mobile,Ts=Mobile,T=CaseDoc,Case=Obj(4363)

Vodafone: https://www.vodafone.co.uk/vodafone-uk/forms/unlock-code-request/

If that’s not really applicable to you, then you could try giffgaff’s unlock KnowledgeBase, Unlockapedia, which has details of unlocks for a variety of handsets; check http://giffgaff.com/unlock If the handset in question isn’t shown, then try checking http://goo.gl/mCW3r2

ross1408

If the phone is locked to a previous network, other than 02. giffgaff only works on unlocked phones or locked to 02.

You need the Network Unlock Code, NUC.

The network it is locked to can provide and unlock code. Check to find companies UNLOCK policies

https://www.moneysavingexpert.com/phones/unlock-mobile-phone/

Many will send you the unlock code for free using their online form. I unlocked one for free on PAYG from VODAFONE.
Or
To find your networks unlocking policy GOOGLE the NETWORK NAME followed by the word UNLOCK

mrbergstrom1967

Good Evening @penny_31

You need to call the customer services for the network the phone is locked to, and ask if they can provide you with the unlocking code.

You can also take the phone to your local phone repair shop or a market, and have the phone unlocked for around £20 to £30.

Or you can try on E Bay for a cheap unlocking code.