Call id

leduffield

Hi, I have just been shown my number, on a different phone from British Gas’s,that came up with the wrong name, my brothers name, call id wasn’t and isn’t set on the phone does anyone know how I can get this changed please to the correct name, thank you

alexmgg2

leduffield Hi, I have just been shown my number, on a different phone from British Gas’s,that came up with the wrong name, my brothers name, call id wasn’t and isn’t set on the phone does anyone know how I can get this changed please to the correct name, thank you

The name that is shown on a phone when a call comes in is whatever name is saved in the contacts on that phone, with that number. If there is more than one name saved with the number, then any of them might come up.

To change it, you need to go through the contacts in your phone and make sure that they all have the correct name with the correct number.

Good luck!

figment_uk

leduffield

So you called somebody else, and the wrong name showed up on the other person’s phone?

Ask the other person to edit their contacts to show the correct details.

richybhoy36

leduffield You need to edit the name and that should solve the problem !

leduffield

Understand that, but never called that mobile number before as it was British Gas, and no reason why my number would be in that phone, really strange… doesnt the network transmit account name or something.

alexmgg2

leduffield Understand that, but never called that mobile number before as it was British Gas, and no reason why my number would be in that phone, really strange… doesnt the network transmit account name or something.

No, only the phone number is transmitted. Some phones don’t even match all the digits of the number when choosing the name to display, so if you have two contacts with the same last part of the number, they could get mixed up.

HTH!