No service despite switching SIM

stefbrowne_132

I lost signal on my iPhone a week ago now. Tried all the usual troubleshooting tips to resolve (switching off and back on, resetting the network settings, etc) and still no joy. Contacted giffgaff support and they advised me to check the SIM in a different phone. I did this and still nothing, but a borrowed giffgaff SIM in my phone worked fine. So I ordered a new SIM card, which I activated and transferred my number to yesterday evening… it’s about 18 hours later and still no signal. Could it still activate in the next six hours (I know it says allow 24) or is there still something wrong, something I’ve missed? Thanks.

eddiehk6

stefbrowne_132

Have you rebooted your phone since the ‘SIM swap’?

This often forces the process to complete

It is showing any signal bars at all?

figment_uk

stefbrowne_132

What happens when you have the latest SIM in your phone?

Does it connect to the network and show giffgaff as the provider with signal dots and a data icon?; or
Does it say “No service” (or similar)?; or
Does it show a message saying the SIM is not supported?; or
Something else?

Do you have access to a PC/laptop?

stefbrowne_132

Well now I feel silly… Despite my many reboots before the SIM swap, it hadn’t occurred to me to reboot after it! That’s just worked. Thank you for the help - amazing!