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To understand how your credit has been spent, please check your usage statement
Note however that is updated every 24 hours, so any very recent usage may not be shown yet. You’ll have to wait until at least tomorrow.
Once it is updated, look at the right hand side under Credit usage for a breakdown over the past month.
Please quote the charges for each category:
- Data
- Minutes
- Texts
- International
- Roaming
- Premium Rate
Note if you do not have an active goodybag, you are using the SIM on a pay as you go basis, spending credit for each call, text and MB of data at pay as you go rates. If your phone’s mobile data is left on, this costs 5p per MB which can quickly spend your credit, even in the background without you actively using the phone.
If you feel you’ve been incorrectly charged, ask an agent
