duchon19 Hi there. If your phone is not connecting to giffgaff’s mobile data network, please take a look at giffgaff’s ‘Why isn’t my data working’ article to guide you through the common issues on how to rectify your data issue.
Are there any network issues in your current location (perhaps there’s scheduled maintenance at a local phone mast near you both)?
If you are using the correct giffgaff APN settings, perhaps there’s a network issue in your current location this Afternoon? Please use the giffgaff network status and coverage checker to keep tabs on any faults or maintenance in your area. Select the service you are having trouble with (mobile data) and search for your location to see if there are any known issues.
Try a ‘manual roam’ to reset your phone’s network connection.
No network issues in your location? Please restart your phone, as that might resolve your mobile internet problem. Another thing you can try is a manual roam, as this would reset your phone’s network connection. Please see giffgaff’s Manual Roam Article for information on how to perform a manual roam, if required.
Data still not working?
Please see giffgaff’s Network and Service Topics for more information on what to do when a particular service stops working or is problematic.
If you are still stuck, please raise a case with an agent (giffgaff staff) for assistance and they’ll get back to you within 24 hours. Agent replies can be viewed on your dashboard.