| Service | Status |
|---|
| Account verification SMS code/Email is unsuccessful | ✅Available |
| 2G / £G/ 4G / Voice & Data | ✅Available |
| Community access | ✅Available |
| All other services | ✅Available |
Summary
We are aware that when a member tries to verify their account via SMS or Email the code is unsuccessful. All other services should be working as expected. This issue has now been resolved.
Most Recent Update – 19:50PM - 16th September 2020
Evening folks,
This issue has now been resolved. All services should be working as expected and members verifying their account via Email or SMS should now be able to do so, using the code they receive.
Thank you for your patience whilst we working on getting this resolved.
Have a lovely evening,
Alexandra
Update History
Most Recent Update – 19:50PM - 16th September 2020
Evening folks,
This issue has now been resolved. All services should be working as expected and members verifying their account via Email or SMS should now be able to do so, using the code they receive.
Thank you for your patience whilst we working on getting this resolved.
Have a lovely evening,
Alexandra
Most Recent Update – 15:05PM - 15th September 2020
Evening folks,
We have been made aware of an issue whereby members that are trying to verify their account via SMS or Email, that the code that is sent is unsuccessful.
Our Technical team are currently looking at this and we will update this thread as soon as we know more. Thank you for your patience while we do our best to fix this.
Alexandra
