Cancelled

jackybaby123

I’ve cancelled my account and asked for a PAC code. I’ve entered it into my new phone but it’s saying it not working because the contract expires on 15/10. Im happy to pay until then but I want to use my new phone now help!

figment_uk

jackybaby123

There are no contracts on giffgaff - you are free to leave whenever you wish.

Which provider are you transferring to, and what is the full and exact wording of the message?

bentnose

jackybaby123
How do I take my current mobile number with me to another network?
It’s easy. You just need a PAC code from us. Then, pop that code in when your new network asks for it.

Text “PAC” to 65075 from your giffgaff SIM to get the code.

Or pop over to your profile and settings page. We’ll be sad to see you go.

jackybaby123

I h

figment_uk I know that. I want to take the phone number to my sky contract with another provider that’s why I asked for a pac but when I enter the details into the sky app it’s saying the number is in use with another provider

ghasimr

jackybaby123
Hello

Go.to.the below link below and get a pac.code. please see link below.
https://www.giffgaff.com/help/articles/how-do-i-get-a-pac-code-to-leave-giffgaff

Then give the PAC code to sky or speak to their customers service team

Hope this helps and wishing you all the best.

freezing77

jackybaby123 have you tried on the website as opposed to the app??

https://www.sky.com/help/diagnostics/sky-mobile-keep-your-number/have-you-activated-your-sim

figment_uk

jackybaby123 I know that. I want to take the phone number to my sky contract with another provider that’s why I asked for a pac but when I enter the details into the sky app it’s saying the number is in use with another provider

Any number being transferred from any provider to any other provider is “in use with another provider” until the day of the transfer.

Unless Sky are referring to the PAC you gave them. Had you already given the PAC to a different provider but changed your mind and went to Sky instead?

hezp

jackybaby123
If you are leaving giffgaff this information will help you.
LEAVING giffgaff & HOW TO GET YOUR PAC CODE (Porting Authorisation Code)
Text the word PAC to 65075.You will receive an email and a text message to verify your request.
Once you have completed the two-step authentication process, you will receive your PAC code with immediate effect.
Or you can request it online here:
http://giffgaff.com/support/pac-code-request Please note the PAC code expires after 30 days if unused and your giffgaff account is not affected). REMEMBER to delete any personal/bank details & cancel re-occuring Goodybags

jackybaby123

ghasimr I’ve got a pac code but it’s saying it can’t be used because the phone number is still in use with giffgaff

aliaghas786

trick202
Hi contact a giffgaff agent for a PAC code or go dial this
43431 and your pac code will sent via text message
Hopefully this. Wil helps you out ia

dmg

jackybaby123 that would be a problem at the sky end, your number will work until the date of transfer.

ghasimr

jackybaby123
Hello
That correct it been using that why you want to transfer it over. It look like the sky app is not helping you. Please contact one of their customer service people on 0333 7591 018

Hope this helps

jackybaby123

dmg so the new phone won’t be useful until 15/10 when the giffgaff sim has finished?

jackybaby123

figment_uk nope x

figment_uk

jackybaby123

I suggest you contact Sky for assistance, as the message from the app makes no sense.

An explanation of the transfer process for anyone that doesn’t already know
Although archaic, the Mobile Number Portability (MNP) system is intended to provide a near-seamless migration of your number from one provider to another (i.e. giffgaff > Sky), with the only downtime being the time it takes the technician to process the transfer.

As the name suggests, a PAC (Porting Authorisation Code) is a code obtained from the provider that has your number currently, authorising the transfer of the number to your new provider, and can only be used if the number you want to transfer is active with your current provider (you cannot transfer a number that has been suspended (e.g. reported lost or stolen) or has been cancelled/terminated). After the porting request is accepted by your new provider, the number keeps working on your old SIM until the day of your transfer. It will then stop working on your old SIM and start working on your new providers’ SIM later the same day.

A PAC is valid for 30 days. If not used (given to, and accepted by, a different provider) within that time, the PAC expires and your number stays where it is.