trev345 Hi there. If you’ve lost your phone with giffgaff SIM inserted, you’ve got a couple of options available to you. Both options allow you to transfer your current mobile number and any credit/goodybag you have over to a new SIM card.
- Option 1 is best if you want to bar your lost phone and SIM, or just your SIM card only. This will prevent unauthorised use.
- Option 2 is best if you’re not fussed about asking giffgaff to bar your lost phone/SIM and want to get back using giffgaff quickly.
OPTION 1: ASK giffgaff TO BAR YOUR LOST PHONE AND/OR SIM CARD AND THEY’LL SEND YOU A REPLACEMENT SIM WITH YOUR CURRENT MOBILE NUMBER ASSIGNED TO IT. giffgaff’s Lost/Stolen Page will guide you through the process.
It typically takes 1-2 working days for your new replacement SIM card to arrive (sent 1st class mail) and it’ll arrive in a DL sized envelope (as per image below) with the message “Oops, don’t worry we’ll get you back on track” on the back of the envelope:
This is the only SIM that can be used on your account.
You’ll need to activate your replacement SIM when it arrives by logging into your account and heading over to the SIM activation page. giffgaff advise that you activate replacement SIM cards as soon as they arrive as your current goodybag plan may still be active, if you’re using one.
Please take a look at giffgaff’s I’ve lost my SIM – What should I do? article for more information.
OPTION 2: ORDER OR BUY A NEW giffgaff SIM CARD AND PERFORM A ‘SIM SWAP’ PROCEDURE.
If you have lost your giffgaff SIM card, you can replace it with a new SIM. This is what is known as a ‘SIM swap’. Performing a SIM Swap transfers your giffgaff mobile number and any credit balance/goodybag plans over to the new SIM card and renders your lost SIM card useless.
Need a new SIM quickly? No worries… You can buy giffgaff SIM cards in many supermarkets, convenience stores and newsagents, priced at £ 1 or less. For example… Iceland, Heron Foods, Tesco, Asda, The Co-op, Sainsbury’s, Martin’s/McColl’s, One Stop, B&M, Home Bargains and many more shops sell them.
You can also order free giffgaff SIM cards online via giffgaff’s SIM order page. Delivery is usually within 2 working days to UK addresses.
When you have your new SIM card, please pop over to the SIM swap option within your profile settings to start the SIM swap procedure. IMPORTANT: Please make sure that you are logged into your existing giffgaff account first or you’ll be creating a new giffgaff account and the SIM swap won’t work. No SIM deal (Goodybag or credit) purchase is required during the SIM swap procedure if done correctly.
For more detailed information about SIM Swaps, please view giffgaff’s SIM Swap Article.