Ask an agent

andrewmc314159

How do you message an agent with a question that isn’t in the Ask an agent section?

natty88

andrewmc314159

Click nearest topic to your issue in list use box explain issue

contact agents
welcome to help and support Please use this link

https://support2.giffgaff.com/app/ask/

click on nearest topic to your issue in the list shown

or click the more highlighted in blue

and use box provided and explain

the agents replies will show here when logged into your account usual time frame is 3to5 hrs but please allow a maximum of 24hrs thanks

Replies will show here when logged into your account

https://giffgaff.com/support/questions

clikasarus

andrewmc314159

Welcome to giffgaff and the community

use the link below here⬇️

when Should I Contact A Agent

Please be aware that it can take up to 24 hours for an agent to respond to your query you can view their answers here⬇️

Agent Answers

Agents work from 8am until 11pm Monday to Friday and 8am to 10pm Saturday and Sunday

I hope this has been helpful

muddycalhoun

andrewmc314159 Hi Andrew, That is a good question, there are certainly a good number of subjects that you might require the assistance of a giffgaff agent but isn’t easily fitted into the preconfigured list of subjects. What I have done in the past is chosen from the available headings the one that has the most in common with my queries and included an explanation at the outset of my question/request to the agent.
You can contact agents using the" “messages” section of your dashboard, and will get an email when you have a response.
Agents usually take about 3-4 hours but it is not uncommon for a wait of the full 24 hrs, be patient and don’t resubmit your request as it will start you back from square one.
I think a none of the above box wouldn’t be a bad thing.

figment_uk

andrewmc314159

Maybe we can help and save you waiting up to 24 hours for an agent to reply.

Try asking your question here (do not include any personal details), then we can advise your best course of action.

bentnose

andrewmc314159
just choose any topic close to the one you want
https://support2.giffgaff.com/app/ask

whewe29

andrewmc314159 hiya just click on any of the options and tell them everything about the issue https://support2.giffgaff.com/app/ask/

hope this helps

netfax

Hi there andrewmc314159. Is there anything that we can help you with here on giffgaff’s Help and Support community forum this Morning? Maybe we can help?

Please see giffgaff’s Contact Us page for guidance on who to contact when things go wrong. There’s also links to self-help guides there too, dealing with common questions.

Article: When should I contact an agent?

If your enquiry is account or payment related and you require assistance from an agent, but… the topic you need to discuss is not available to select in the menu options, simply select any option and use the text box provided to explain your enquiry in detail and they’ll still be able to assist you, assuming that it’s something an agent usually deals with.

Thanks.