Unable to receive phone calls

lilia36655

It seems as there has been too many technical issues with giffgaff sim card.
1) It took more than 24 hours to make phone calls and send texts
2) Just discovered I was not able to receive any phone calls from friends. Phone was not ringing. Sigh!

natty88

lilia36655 Check do not disturb or sleep mode are not switched on via call settings and you’ve not mistakenly blocked numbers via call settings block list

Dial this into phones keypad and click send to cancel all diverts and automatically switch of voicemail ##002#

Then switch voicemail on again by dialling 1616 and click send

Also check for any networking issues near you here please

service’s

welcome to help and support

can you please check your full postcode here for any network issues

https://giffgaff.com/coverage-and-service

Remember it’s updated hourly so may not of shown last time your checked it

if shows none please
try a manual roam as explained here

https://giffgaff.com/help/articles/how-to-perform-a-manual-roam

or try a soft reset by holding down the power button and volume up and down button at same time until phone reboots it’s self

or try switching to 3g only via network settings often improves signal again leave ten minutes and switch back to 4g
also try switching airplane flight mode on and off a few times to update network again

bentnose

lilia36655
try turning your phone off and leave for a few minutes before restarting
sometimes turning airplane mode on/off helps

rhort

Can you confirm that your activation has fully completed, lilia36655 ?

You’ll know if it has because you’ll be able to see your balance and your phone number on your ‘My giffgaff’ page at https://www.giffgaff.com/dashboard - before completion, it will show ‘Activate SIM Card’, or ‘Activation In Progress’ here. The process of activation can take as little as half an hour, but at busy times, or whilst there are any network issues, it could take as long as 24 hours.

If you find that your handset isn’t detecting the SIM correctly once activation is showing as complete on the website, then restart your handset (sync with iTunes if using an iOS device) and it should then work.

If you find it takes any longer than 24 hours for everything to be complete, then it’s possible there has been a problem, so you should then contact an agent at https://support2.giffgaff.com/app/ask/Getting-Started/Activating-my-SIM/form/ who should come back to you within a further 24 hours, however, they’re usually much quicker than that. You’ll find any Agent replies at https://giffgaff.com/support/questions (you should also get an e-mail when a message is received there).

There’s a more complete guide to activation at https://www.giffgaff.com/help/articles/how-do-i-activate-my-sim

netfax

lilia36655 Hi there. That’s right… SIM card activations can take up to 24 hours to complete through the system in full, so that’ll probably be why it took 24 hours to be able to make calls and send texts.

If you are still having problems receiving calls, perhaps there’s an issue with the network in your immediate location right now (for example, a phone mast isn’t working)? Please use the giffgaff network status and coverage checker to keep tabs on any faults or maintenance in your area this Morning. Select the service you are having trouble with (calls) and search for your location to see if there are any known issues.

If there are no issues reported in your location, please try switching your phone off and back on, as that might resolve your incoming calls issue. Another thing you can try is a ‘manual roam’, as this would reset your phone’s network connection and hopefully resolve your calls issue. Please see giffgaff’s Manual Roam Article for instructions on how to perform a manual roam.

If you think that your SIM card has become faulty, please try a SIM swap procedure on a new giffgaff SIM card to rule this out. A SIM swap will transfer everything over to the new SIM card. For more detailed information about SIM Swaps, please view giffgaff’s SIM Swap Article.

If you are still stuck, please raise a case with an agent for assistance and they’ll get back to you within 24 hours. Agent replies can be viewed on the messages from agents box within your account dashboard.

Please see giffgaff’s Network and Service Topics for more information on what to do when a particular service stops working or is problematic.

Thanks.