polly42157 if today is day of number moving to giffgaff it’s normal it can take up to 9pm latest for all services to fully update restart phone every hour helps out most transfers complete mid afternoon around the hrs of 3 to 5pm
If it’s gone over date of transferring number it’s and iPhone try this information
iPhone issues
welcome to help and support
you need to do this:
Go to Settings on your phone:
Then to Messages/FaceTime
Switch iMessage/FaceTime OFF:
Edit your iPhone to your new number:
by going to settings-phone-my number:
Turn your phone OFF and back ON:
Once phone reboots:
turn iMessages back ON again
Wait for it to finish activating in iMessage
And see it works now
or Try a reset of network settings
(be aware this will erase your saved wifi passwords, it won’t erase or affect anything else)
Go to
Settings
General
Reset
And click reset network settings
The phone will switch off and restart automatically in a few minutes
If not and iPhone but unlocked inquire with agents here please
partial transfers
Contact an agent and explain the problem, using the form here:
https://support2.giffgaff.com/app/ask/Number-transfers/Partial-or-no-service-after-transfer/form/
If particular, if you know which phone network(s) the people who can;t get through to you are using, that could be helpful.
Agents can take up to 24 hours to reply, but are usually a lot quicker. You will find their reply in the Messages from agents section at the bottom of your Dashboard page, see here:
https://www.giffgaff.com/support/questions
