| Service | Status |
|---|
| giffgaff website & login | ✅Available |
| Activations / SIM swaps | ✅Available |
| Amending payment details, recurring goodybag and auto top up settings | ✅Available |
| Adding credit / purchasing goodybags (website & 43430 / all payment methods) | ✅Available |
| Phones - pay outright / loans / return or repair | ✅Available |
| Transferring in & out of giffgaff | ✅Available |
| Requesting & submitting a PAC / STAC code (website, SMS & 43431) | ✅Available |
| Calls, texts & data | ✅Available |
| Logging in to the community https//community.giffgaff.com | ✅Available |
| Recurring/Queued goodybags / auto top up (when already setup) | ✅Available |
| Number transfers and SIM swaps already in progress | ✅Available |
Summary
We were experiencing some unexpected issues with giffgaff.com. Any member who tried to log in to giffgaff.com may have been unable to do so, and any changes to giffgaff accounts may also have been unavailable. I am glad to say this has now been resolved
Most recent update - 20:09 19th September 2020
Good evening everyone,
I’m really glad to say the issue with giffgaff.com and 43430 has now been resolved, so if you try to access giffgaff.com and make any changes on the website or via 43430 these services should now be restored.
If you are still having issues accessing or making changes on the website or via 43430 please log in to giffgaff.community.com, and pop over to our Help and Support forum where our marvellous members will be able to point you in the right direction.
We apologise for any inconvenience this has caused, and thank you very much for your patience whilst we sorted this.
Thanks,
Conor
Update History
Most recent update - 20:09 19th September 2020
Good evening everyone,
I’m really glad to say the issue with giffgaff.com and 43430 has now been resolved, so if you try to access giffgaff.com and make any changes on the website or via 43430 these services should now be restored.
If you are still having issues accessing or making changes on the website or via 43430 please log in to giffgaff.community.com, and pop over to our Help and Support forum where our marvellous members will be able to point you in the right direction.
We apologise for any inconvenience this has caused, and thank you very much for your patience whilst we sorted this.
Thanks,
Conor
Update – 18:56 19th September 2020
Hi folks,
Due to some unforeseen circumstances giffgaff.com is currently unavailable. Any member currently trying to log in to giffgaff.com may be unable to do so, and any changes to giffgaff accounts may currently also be unavailable. This means that members impacted will not able to access the giffgaff website and its services.
If you are having any issues with anything else please raise a help request on our Help & Support forum and our wonderful super helpers will be able to help out as soon as possible.
We will of course update this thread as more information becomes available. We are really sorry for the inconvenience.
