Top up

mishw02

I need help with a credit refund

johnrooney80

mishw02 🙋‍♂️

Request Agent assistance here 👇

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-balance-incorrect/form/

reply will be below within 24hrs 👇

http://giffgaff.com/support/questions

just don’t use any in meantime 😉

fay2020

mishw02 Hi there

you need to speak to a giffgaff agent for refund issues and they will look into this for you
use the link below to contact an agent. Agents will reply within 24 hours but usually much quicker.
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-charging-issue/form/

You can see reply here when logged into your account

https://giffgaff.com/support/questions

Agents start their work at 8am until 11pm Monday to Friday and 8am to ten pm Saturday and Sunday

Thank you x
Fay

netfax

For the attention of: mishw02

Hi there. What kind of help are you after? Credit isn’t usually refundable. An agent (giffgaff staff) would only consider a refund if the credit was purchased very recently in error. If you have bought a credit top-up in error and would like to request a refund, please raise an agent case and they’ll get back to you about it within 24 hours.

Agents are giffgaff staff who deal with accounts and payment issues. They are the only people who can authorise refunds. Agent replies can be viewed on your dashboard.

Thanks.

mishw02

Need a credit refund

johnrooney80

mishw02🙋‍♂️

request Agent assistance here 👇

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-balance-incorrect/form/
reply will be below within 24hrs 👇

http://giffgaff.com/support/questions 👍

mikeok

mishw02 going have to ask an agent about that

oliviazali