For the attention of: mishw02
Hi there. What kind of help are you after? Credit isn’t usually refundable. An agent (giffgaff staff) would only consider a refund if the credit was purchased very recently in error. If you have bought a credit top-up in error and would like to request a refund, please raise an agent case and they’ll get back to you about it within 24 hours.
Agents are giffgaff staff who deal with accounts and payment issues. They are the only people who can authorise refunds. Agent replies can be viewed on your dashboard.