[RESOLVED] giffgaff.com is unavailable - 26 September 2020

dez_d

Service	Status
giffgaff website & community login	✅Available
Activations / SIM swaps	✅Available
mobile app	✅Available
Amending payment details, recurring goodybag and auto top up settings	✅Available
Adding credit / purchasing goodybags (website & 43430 / all payment methods)	✅Available
Phones - pay outright / loans / return or repair	✅Available
Transferring in & out of giffgaff	✅Available
Requesting & submitting a PAC / STAC code (website, SMS & 43431)	✅Available
Calls, texts & data	✅Available
Viewing the community (read only mode)	✅Available
Recurring goodybags / auto top up (when already setup)	✅Available
Number transfers and SIM swaps already in progress	✅Available

Summary

We have been experiencing some unexpected issues and so we had to put the website on the outage server for a bit until we fixed the issue. I’m happy to let you know this is now sorted.

Most Recent Update – 14:39 26 September 2020

Hi folks,

Thank you all for bearing with us while our technical teams looked it this. I’m glad to let you all know the the issue is fixed and giffgaff.com is now back up.

We are really sorry for the inconvenience and we thank you for your patience while we looked into this.
Dez

Update History

Most Recent Update – 13:37 26 September 2020

Hi folks,

Due to some unforeseen circumstances beyond our control we have had to put the website on the outage server. This means that our members will have a limited website service with the above listed services being affected.

We will of course update this thread as more information becomes available. We are really sorry for the inconvenience.

Most Recent Update – 14:39 26 September 2020

Hi folks,

Thank you all for bearing with us while our technical teams looked it this. I’m glad to let you all know the the issue is fixed and giffgaff.com is now back up.

We are really sorry for the inconvenience and we thank you for your patience while we looked into this.
Dez

frenchielove

dez_d cheers

covertsystemx

dez_d SMS is not working on selective numbers, I am finding that some can text me but important verification systems like my bank, paypal and google were not coming through.

bradturner

dez_d Thanks for the update

sandr18421

When will the system be up and running will I be notified

dez_d

sandr18421 Keep checking back here. As soon as I have any further information I’ll update this thread.

Our top up line, 43430, is still working. If you need a goodybag then see if it is possible to purchase one that way. You could use a stored payment method or if you don’t have one try a voucher.

If you do use a voucher, dial 43430 option 2, then use the voucher to pay. Treat the voucher as a payment method, use it exactly the same as a card or PayPal purchase. Do not redeem the voucher first which is option 1 when dialling.

barba70709

sandr18421

dez_d

It looks like the main site is back up if you would like to try and access it - https://www.giffgaff.com/
I’ll update this thread with an new update shortly.

rabbea

When will it be resolved?any updates on that?

_amanda_

I got an email saying that I requested a new password link. I’m at work and wondered what was happening, but I’m assuming it’s a technical fault.

jaymailsays

_amanda_
That shouldn’t happen. It could be somebody entered your number or membername by mistake due to the above technical difficulties. Sit tight until the login is restored in due course, then you can check your account.

jimvee288

Thanks. I was panicky as i couldn’t log in for an hr.

pagno65

This is really annoying. I wanted to log in to cancel my direct debit as I am not happy with the service and now I cannot even do that!

jimvee288

dez_d
Thanks.
Alls well now atm. 👍

jaymailsays

dez_d
I can log in again Dez all OK for me.

**Except*

I’ve noticed over the last few day that the “remember me” tick feature is not working for me, meaning I have to enter my membername or mobile number each and every time I visit the dashboard.

I am using stock Samsung browser without vpn obviously.

Any ideas?

dez_d

I can’t say I’ve noticed that jaymailsays
I use Chrome on a Win 10 PC and it keeps me logged in all the time.

Can I suggest a full cookie & cache clear and try to see if it’s all browsers or just the one you are using.
Can I ask you to start a contribute thread for it and we can get it flagged that way.

Dez

dez_d

Most Recent Update – 14:39 26 September 2020

Hi folks,

Thank you all for bearing with us while our technical teams looked it this. I’m glad to let you all know the the issue is fixed and giffgaff.com is now back up.

We are really sorry for the inconvenience and we thank you for your patience while we looked into this.
Dez

formulaone

dez_d

Cheers buddy! Good to see it’s now been resolved. 🙂

jaymailsays

dez_d
I am logged into the Community all the time without a problem Dez, tried Firefox and Chrome all on mobile. I’ve updated to latest Samsung software yesterday, cleared every thing today with the login issue. Not too worried about the extra step, only mentioned it in case it was associated with the issue today. I think it was Tuesday, that I first noticed.