| Service | Status |
|---|
| Purchasing a goodybag or top up by dialling 43430 | ✅ Available |
| Requesting a PAC via 43431 | ✅ Available |
| giffgaff website | ✅ Available |
| Texts, calls and data | ✅ Available |
| All other giffgaff services | ✅ Available |
Summary
We are seeing reports of an issue affecting purchasing a goodybag or top-up by dialling 43430, and requesting a PAC via 43431. We are investigating this issue and will continue to update this thread as we know more.
Most Recent Update – 22:52 30 September 2020
Hey folks,
We noticed earlier that some members were experiencing issues topping up and requesting PAC using the 43430 and (for PAC) 43431 numbers. I’m pleased to say that our tech team have been on the case and we have these numbers working again. You should now be able to use 43430 to top up and 43431 to request a PAC as normal.
If you are still experiencing issues, please head over to our help and support board where our lovely helpful members can assist.
Thanks so much for your patience and sorry for any inconvenience caused.
Cheers,
Sandy
Most Recent Update – 22:52 30 September 2020
Hey folks,
We noticed earlier that some members were experiencing issues topping up and requesting PAC using the 43430 and (for PAC) 43431 numbers. I’m pleased to say that our tech team have been on the case and we have these numbers working again. You should now be able to use 43430 to top up and 43431 to request a PAC as normal.
If you are still experiencing issues, please head over to our help and support board where our lovely helpful members can assist.
Thanks so much for your patience and sorry for any inconvenience caused.
Cheers,
Sandy
Most Recent Update – 22:20 30 September 2020
Hello everyone,
We are seeing some members experience an issue with purchasing a goodybag or top-up via 43430, and requesting a PAC via 43431. We are investigating this issue, and will continue to update this thread as we know more.
Thank you for your patience whilst we investigate these issues, and we apologise for any inconvenience this may be causing you.
Cheers,
Bethany
Update – 21:58 30 September 2020
Good evening everyone,
We have noticed some reports of members experiencing an issue with logging in to their account or resetting their password. We will be investigating this issue, and will update this thread as we have more information.
We apologise for any inconvenience this may be causing you, and thank you for your patience whilst we look into this.
Thanks,
Bethany
