Puzzled by voucher payment for recurring Golden Goodybag option.

jaymailsays

Spotted this image in the Community today, which suggests that you can recur Golden Goodybags from a Voucher, which is neither a card or PayPal.
Has something changed?

Sadly the options for payment are partly obscured but that was the image displayed which I cannot seem to emulate in my own browser.

wagstaffes

jaymailsays no, you can’t pay with a voucher, if you click on it you get a message saying,
"You can’t use a voucher to pay for this goodybag
To get these extra golden gigabytes you have to recur your payments. You can’t do this when paying with a voucher."

harrrrrry

jaymailsays

Strange … if giffgaff was going to make any intentional changes here, I’d expect it to be to recur from existing credit (eg if you have a credit balance of £45 it could fund four recurring £10 goodybags).

Recurring from credit would make some kind of sense. But it’s still inherently unsafe to keep that much money as credit until giffgaff also adopts a means to let members prevent credit from accidentally being used at PAYG rates or being hit by payforit fraud.

But recurring from vouchers makes no sense at all, except possibly if it were to be implemented by queueing several goodybags in advance.

dtuxcomp

jaymailsays Got my hopes up for a minute then, I thought all our feedback about the golden goodybag had been heard 🙁 I don’t want to go back over it all again but why would someone need to pay for several upfront just because it’s being paid for from airtime or voucher, you don’t have any commitment to do that if you recur ? You can stop it anytime and finish out the current bag that’s already been paid for so there’s no commitment there at all.

EDIT:- Just read the announcement that there’s another Golden Goodybag coming, and that one too is only for recuring purchases, so sadly it feels like all our feedback on this one made no difference, as neither are available to voucher / airtime only members 🙁

shabazmoqsud

jaymailsays jay if giffgaff make changes to allow members to recur golden goodybag with a voucher or credit could be a game changer and mean more members get the golden goodybags

bazthebear2

jaymailsays I would ask agent.

muddycalhoun

jaymailsays That would be the best thing giffgaff’s done in a very long time if it were true. Considering how many times recurring goodybags from airtime credit has been requested and by so many different people over the years. It would be a more momentous event than the 5G itself because of the benefits primarily to everyone who doesn’t have access to banking services but also anyone who doesn’t feel comfortable with, using banking for ethical concerns or simply don’t want to give their bank details to giffgaff.
I would like to believe that this is the way things are going especially when it appears the global and possibly even more so our national economic prospects are looking as bleak as anytime since it has in the aftermath of WW2. Which is likely to lead to many more people, through nothing of they have been doing, losing their banking services or at least the certainly of a sufficient income to add their mobile phone payments (although a small outgoing it could be the difference between the mortgage or rent D’D’ being paid.)
However I am expecting that it is a mistake picked up by your keen observations.

georgecooksey24

jaymailsays very strange

blade50007

jaymailsays would be nice if you could queue and have the golden goodybag from voucher

jaymailsays

harrrrrry But recurring from vouchers makes no sense at all, except possibly if it were to be implemented by queueing several goodybags in advance.

You will note the image states
“Total to pay today: £10” and appears to me to suggest a Voucher will do, which previously we were told was not an option.

wagstaffes

jaymailsays they probably don’t want to have 2 separate payment screens. It doesn’t work if you click on it. See my post above.

harrrrrry

wagstaffes It doesn’t work if you click on it.

It ought to be greyed out in that case. Ideally, with a hover (or long click) message that says “goodybags can only be recurred using card or paypal payment”.

Options shown in solid need to actually work and do what you expect. Anything else bad for the user.

jaymailsays

dtuxcomp Got my hopes up for a minute then, I thought all our feedback about the golden goodybag had been heard

If we had been heard, it would make the standard £10 goodybag redundant

wagstaffes

harrrrrry agree. To be fair, I didn’t try hovering, but, yes, it would be a lot less bovver with a hover. Sorry, couldn’t resist 😆

dtuxcomp

harrrrrry That’s bang on, it’s generally assumed that any irrelevant options should be greyed out if they appear in a dialogue, so it’s natural to think ones that aren’t greyed out are active options, a tweak to the page should be done to clear that up.

endorphin

harrrrrry It ought to be greyed out in that case.

Only viable options should be available, ideally the voucher and balance options should not be shown at all. It raises false hopes and is frustating when a member tries using one of those apparently available options only to be then told they actually can’t! KISS, and elegant, for the user.!!!

jaymailsays

shabazmoqsud if giffgaff make changes to allow members to recur golden goodybag with a voucher or credit could be a game changer and mean more members get the golden goodybags

I get that, but I also see that some new paygo customers would perhaps worry that they were being pressurised to keep on recurring goodybags as if on a contract and might decide not to participate.

shabazmoqsud

jaymailsays good point jay
i see alot of backlash coming by the fact that giffgaff have created a 2 tier system now with the introduction of golden goodybags i see in future more golden goodybags coming but there hasnt been any updates for the regular goodybags in so long i think the last update was last year.

dtuxcomp

shabazmoqsud i see in future more golden goodybags coming

There is a second one coming already on the same restrictions 🙁

jaymailsays

shabazmoqsud giffgaff have created a 2 tier system now with the introduction of golden goodybags i see in future more golden goodybags coming

I suspect this is intentional. Only those with recurring golden goodbags (not standard goodybags) have access to giffgaff 5G.

shabazmoqsud

muddycalhoun its clear that giffgaff wont go that way more concerned with members who have payment methods stored everyone else is being left behind to be honest giffgaff looking more and more like they heading the way of contracts even though they say they will never do that.

muddycalhoun

shabazmoqsud You are probably right but there has to be a voice for everyone who can’t benefit because they have no banking services.
This pandemic might pull the wheels right off the global economy and then a lot of companies might be having to rethink how they do business if more people can only pay by other methods.