karin72543 I still have £15 in my account and my number expiry date is 18.10. I don’t know how to use balance to pay because I only can see is a bottom ask me to add credit… but I wanna use my balance priority.
Hi karin72543 >>>
If you want to exchange your credit to a goodybag plan, check out the below,
Just Incase: Turn off recurring goodybags
You can exchange the top up credit to a goodybag
How to exchange your balance to a goodybag:
Also, you need to have the full cost for the goodybag available, you can’t part pay with credit.
Dial 43430 then Select Option 2 to buy a Goodybag from your Credit and choose the goodybag you can afford / wanted.
Or Online (Internet Explorer ™ etc)
How To Exchange Your Credit/Airtime/Voucher To A Goodybag:
• 1.Login to your giffgaff account
• 2.Go to the Buy a goodybag menu section
• 3.Click the “Buy a goodybag” button under “Choose a monthly plan”
• 4.Click “Select” on the goodybag you want
• 5.Select “Using my balance” and after click “Pay with balance”
Example: Select what you want to pay with.
Final: Your chosen goodybag should be added to your account
More Help / Info if you struggle at all: https://www.giffgaff.com/help/articles/buy-a-goodybag-with-credit
And will giffgaff auto charge recurring goodybag from 19.10 as long as my account has enough money ?
Yes, as long as the payment method is set up / enabled to recur a goodybag, https://giffgaff.com/profile/payment-details