How to use balance ?

karin72543

Hi,
I still have £15 in my account and my number expiry date is 18.10. I don’t know how to use balance to pay because I only can see is a bottom ask me to add credit… but I wanna use my balance priority.
And will giffgaff auto charge recurring goodybag from 19.10 as long as my account has enough money ?
thanks!!

natty88

karin72543

buy from credit/vouchers

https://www.giffgaff.com/help/articles/buy-a-goodybag-with-credit

or call 43430 option two listen to prompts to exchange credit/voucher for goody bag also make sure all recurring payments are switched off via here please

https://giffgaff.com/profile/payment-details

alantechner

Good evening karin72543

Call 43430 and follow the instructions to purchase a goodybag

Hope this helps

Take care and stay safe

fay2020

karin72543 hi there
You can buy a Goodybag with Airtime Credit Balance from your phone
look here
For this you have to dial 43430 from your handset.
At the main menu Press 2 to buy a goodybag and choose to use your Airtime Credit for the Goodybag purchase
or
In the marvellous giffgaff app,
just change your payment method to “credit balance”, assuming it’s not already selected.

One thing to remember: you’ll need to have the full cost of the goodybag in your balance. You can’t part pay with credit.

Another thing keep in mind
If you have a recurring goodybag set-up, you’ll need to switch this feature OFF in your payment settings before the system will allow you to buy a goodybag plan using your credit balance.
You can switch it off here
http://www.giffgaff.com/profile/payment-details

you can visit link below for more information https://www.giffgaff.com/help/articles/buy-a-goodybag-with-credit

Take care 😊
Fay

djbonner07

karin72543

karin72543 I still have £15 in my account and my number expiry date is 18.10. I don’t know how to use balance to pay because I only can see is a bottom ask me to add credit… but I wanna use my balance priority.

Hi karin72543 >>>

If you want to exchange your credit to a goodybag plan, check out the below,

Just Incase: Turn off recurring goodybags
https://giffgaff.com/profile/payment-details (online)

You can exchange the top up credit to a goodybag

How to exchange your balance to a goodybag:

Also, you need to have the full cost for the goodybag available, you can’t part pay with credit.

By Phone / Mobile:

Dial 43430 then Select Option 2 to buy a Goodybag from your Credit and choose the goodybag you can afford / wanted.

Or Online (Internet Explorer ™ etc)

How To Exchange Your Credit/Airtime/Voucher To A Goodybag:

Steps:

• 1.Login to your giffgaff account
• 2.Go to the Buy a goodybag menu section
• 3.Click the “Buy a goodybag” button under “Choose a monthly plan”
• 4.Click “Select” on the goodybag you want
• 5.Select “Using my balance” and after click “Pay with balance”

Example: Select what you want to pay with.

Then Press To Confirm:

Final: Your chosen goodybag should be added to your account

More Help / Info if you struggle at all: https://www.giffgaff.com/help/articles/buy-a-goodybag-with-credit

And will giffgaff auto charge recurring goodybag from 19.10 as long as my account has enough money ?

karin72543

Yes, as long as the payment method is set up / enabled to recur a goodybag, https://giffgaff.com/profile/payment-details

Kindest Regards…

hdavey17

karin72543 If can convert credit balance into a goodybag by dusking 43430 and selecting option 2.

If you are going to choose this option and have recurring goodybag switched on you need to switch this off for the month you are using your credit. And then remember to switch it back on once yoir credit balance has been used.

giffgaff will not automatically use your credit to process your monthly Goodybag.

mrsgrowler

karin72543 And will giffgaff auto charge recurring goodybag from 19.10 as long as my account has enough money ?

Just to clarify.
If you use Recurring Goodybag it will ONLY take the money from the payment method you have saved on your account (card or Paypal).

It will NEVER use your Airtime Credit balance even if you have enough money available.

So if for any reason your saved payment method fails - eg your card has expired - then the purchase will fail and you will have to buy your next bag manually.

You can do this using any payment method you wish but if you want to carry on using recurring you would need to save new details on the account

As for why recurring has to be OFF when you want to buy a bag manually that is because you are only allowed a maximum of two bags on your account at any one time - 1 Live and 1 Queued - and the bag waiting to start is deemed to be queued albeit not yet paid for.

Hope this has helped.

karin72543

Hello natty88,
I chose a goody bag, but still can’t see any bottom is “use my balance”.

natty88

karin72543 make sure recur is switched of here

profile payment details

https://giffgaff.com/profile/payment-details

karin72543

fay2020 fay2020 thanks a lot . You pointed the key is switch off recurring goodybag 😊

karin72543

natty88 thanks😊the key point is recurring must be off

natty88

karin72543 yes as shown on my first reply post number two of thread recurring payments must be switched off

oldma93

Hi can you help me please here’s my email address <email removed>