I have a recurring payment set up on sons old phone. No longer in use for months now & don’t have phone number available so can’t log in to that account, how can I stop paying?
samanthaturk I have a recurring payment set up on sons old phone. No longer in use for months now & don’t have phone number available so can’t log in to that account, how can I stop paying?
Hi @samanthaturk use your account to contact the agents but be prepared to answer or provide lots of details about the account like when it was last topped up, email associated with it etc as they need to do a thorough check before even accessing it to help.
Use https://support2.giffgaff.com/app/ask/My-account/Cancelling-my-account/form/
They will respond within 24hrs Check for reply from agents using link below https://giffgaff.com/support/questions
samanthaturk As this is a payment related query you will need to get in touch with giffgaff agent. They will be able to advise and from my experience super helpful and understanding of situations.
Hi can you help me please here’s my email address <email removed>
oldma93 how May we help? Start your own post with what your issue is and we will try and help. Click here https://community.giffgaff.com/t5/Help-Support/bd-p/QA1 to post your issue
