unbarring pay by mobile transactions

ggabu

I just tried to purchase something using pay by mobile. However, the transaction failed because it gave an error that my mobile had barring in place. The error also said I should dial either 202 if I am on contract or 4445 if I am PAYG. However 202 and 4445 are o2, but I am with giffgaff.

So, how do I get this barring lifted by giffgaff?

alantechner

Good morning ggabu have you tried 43430 or 443

If this doesn’t work you will have to raise a ticket with an agent which you can do here

https://support2.giffgaff.com/app/ask

replies will go here

https://giffgaff.com/support/questions

Agent hours are 0800-2200 7 days a week. Replies usually take 3-4 hours but may take up to 24 hours

Hope this helps

Take care and stay safe

johngould

ggabu
Hi,
Unfortunately, giffgaff does not support most Pay by mobile transactions.

muddycalhoun

ggabu Hi giffgaff don’t support payments from credit (although payforit don’t seem to ever have had this problem)
Goods , games etc can’t be paid for using your airtime credit

netfax

ggabu Hi there. I’m sorry, giffgaff don’t support this service. Therefore, in the cast majority of cases, it’s not possible to use your credit balance to pay for apps, games or other charge to bill services.

Have you done this sort of thing with giffgaff before? If you cannot make purchases using your credit balance, but have been able to do so previously, please raise a case with an agent to report your problem.

Agent replies can be viewed within the messages section on your account dashboard. Agents aim to respond to enquiries within 24 hours.

Many thanks.

rhort

Unfortunately, ggabu , giffgaff does not currently support payments directly from airtime balance for non-GiffGaff goods or services; the only things that are effectively available in that manner are:

giffgaff GoodyBags, which can be purchased at http://giffgaff.com/buy
Premium rate text or call services, which are typically (but not exclusively) charity donations, competition entries or subscription services

sloz

ggabu
Hi, this has always been a cause of confusion,
giffgaff have never stated that payments by credit
(often referred to as mobile billing)
Aren’t accepted,

You’ll often find some sites will accept your credit and some don’t
(gambling sites for instance)
With no apparant reason forthcoming from giffgaff why this is the case

If the site doesn’t actually mention networks that are supported
It should follow that you can use your giffgaff credit

As for buying items from the apple and android play store, you can’t use your giffgaff balance because it specifically mentions the networks that are supported
For the apple store
https://support.apple.com/en-gb/HT205102
EE and o2 are supported

For the avdroid play store
https://support.google.com/googleplay/answer/2651410?co=GENIE.CountryCode%3DUnited+Kingdom&hl=en-GB
Click Mobile phone billing
Three EE O2 and Vodafone are supported

Could I ask which site Youte using?
If it’s not the apple or avdroid play store, ask an agent here to query the problem
https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Managing-calls-texts-data-and-premium-rate-numbers/form

Replies are found here
Http://giffgaff.com/support/questions