Swapped sim causing issues

katri71343

Just swapped my sim and it doesn’t seem to be actived it won’t allow any incoming or outgoing calls

johngould

katri71343
Hi,
Have you tried restarting your phone?
Sim swap can sometimes take up to 24hours to complete.

sloz

katri71343
Hi, do you mean you E swapped from one giffgaff sim to another?
Could I ask the reason for that?

Have you switched your phone off and on?

can you see your mobile number and balance /goodybag here
Http://giffgaff.com/dashboard

Which phone do you have?
Is it showing signal bars and a connection symbol
(3G, 4G, H, E, gprs)

From your phone keypad dial
Star 100 star 7 hash
and press call
Do the same with *100#

What word or words do you see on the phone screen?

padiho

katri71343 have you swapped the sim because you have a different phone and needed a different size sim? If so your new phone will need to be unlocked for any network or it can be locked to O2. If it is unlocked then try a restart of your phone which often helps to get a connection

bentnose

katri71343
have you tried restarting your phone
allow time for activation to fully complete

netfax

katri71343 Hi there. It can take up to 24 hours for a SIM change procedure to complete through giffgaff’s system in full (but it’s usually quicker). You’ll also lose service while your SIM change is being processed and any goodybag plan/credit balances on your account will not be displayed on-screen during this time. Please periodically switch your phone off and back on again until giffgaff’s network signal is received on your phone via your new SIM card.

For information about how to change your giffgaff SIM for a new one, please take a look at giffgaff’s change your SIM page.

If your new SIM card isn’t working after 24 hours, please raise an agent case and they’ll investigate and get back to you about it within 24 hours. Agent replies can be viewed on your Account Dashboard.

Thanks.

mrbergstrom1967

Good Morning @katri71343

A simswap can take upto 24hrs to be fully activated, but restarting your phone every few mins can help.

Also the phone you are using does need to be fully unlocked or o2 locked for the giffgaff sim to work in it.