omarh48 Hi there. Sorry to hear that you’re experiencing problems with giffgaff’s mobile internet service and your data connection is slow. Please see giffgaff’s Network and Service Topics for more information on what to do when a particular service stops working or is problematic.
Perhaps there’s a network issue in your area (for example, a phone mast not working)? Please use the giffgaff network status and coverage checker to keep tabs on any faults or maintenance in your area. Select the service you are having trouble with (mobile data) and search for your location to see if there are any known issues. Please note that recent issues might not show yet, so please check back later to see if service status has changed.
If there are no network issues at your location right now, please try switching your phone off and back on, as that might resolve your data speed problem. Another thing you can try is a manual roam, as this would reset your phone’s network connection and hopefully resolve your data speed problem. Please see giffgaff’s Manual Roam Article for instructions on how to perform a manual roam, if required.
NOTE: If you are using the £ 25.00 always-on goodybag and you’ve used all of your 80GB full speed data allowance, your data speeds reduce to a maximum of 384kbps between the hours of 8am and Midnight until your goodybag expires.
If you think that your SIM card has become faulty, please try a ‘change your SIM’ procedure on a new giffgaff SIM card to rule this out. Changing your SIM for a new one will transfer everything over to the new SIM card. For more detailed information about SIM Swaps, please view giffgaff’s Change your SIM Article.
If you are still stuck, please raise a case with an agent for assistance and they’ll get back to you within 24 hours. Agent replies can be viewed on your dashboard.