Slow Data

omarh48

Hi
I’ve been struggling for weeks for a slow data. I did everything and follow the giffgaff instructions about it and still the same. Please help

hdavey17

omarh48 Also make sure you close all other apps that may be running in the background. This can slow your phone down.

padiho

omarh48 first check for problems with masts in your area https://www.giffgaff.com/coverage-and-service. Are you on the always on goodybag? If so have you used your 80gb this month? If so you will be subjected to slower speeds during daily hours.

natty88

omarh48

There’s recently been a number of reports of problems with the Always on goodybag not resetting the speed reduction when renewed. However, the agents should be able to sort this out for you while the issue is investigated. Use the form here to explain the situation:

https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Data-is-slow/form/

Agents can take up to 24 hours to reply, but are usually a lot quicker. You will find their reply in the Messages from agents section at the bottom of your Dashboard page, see here:

https://www.giffgaff.com/support/questions

By the way, if the reduced speed that applies when you have used the first 80GB of the Always on goodybag isn’t adequate for your needs, you may be better off with the £20 goodybag, which still gives 80GB of full speed data, but without the always on reduced speed, for £5 less.

muddycalhoun

omarh48 Hi what signal are you getting showing on your phone?
How many bars?
Are you getting E (EDGE), H, H+ or 4G.
Have you checked for faults on the network using the service and coverage checker?
https://www.giffgaff.com/coverage-and-service
Does your data transfer rate improve late at night and early in the morning?
If you find that you have got a better connection during the night when traffic is less it might be pointing to local demand being greater than the bandwidth available to giffgaff.
Although I have experienced something like this each summer for the past three and I have come to suspect that O2 slow down areas of the network to maintain the whole system. This I believe is due to the mobile 4G networks being overwhelmed with the recent increase of mobile data usage and with the network owners having not made enough efforts to keep up with the demand preferring to stick to setting up the 5G network.
If that sounds like it might be what has happened generally I have found that the slow data is transient and one day my speed just came back to normal.

netfax

omarh48 Hi there. Sorry to hear that you’re experiencing problems with giffgaff’s mobile internet service and your data connection is slow. Please see giffgaff’s Network and Service Topics for more information on what to do when a particular service stops working or is problematic.

Perhaps there’s a network issue in your area (for example, a phone mast not working)? Please use the giffgaff network status and coverage checker to keep tabs on any faults or maintenance in your area. Select the service you are having trouble with (mobile data) and search for your location to see if there are any known issues. Please note that recent issues might not show yet, so please check back later to see if service status has changed.

If there are no network issues at your location right now, please try switching your phone off and back on, as that might resolve your data speed problem. Another thing you can try is a manual roam, as this would reset your phone’s network connection and hopefully resolve your data speed problem. Please see giffgaff’s Manual Roam Article for instructions on how to perform a manual roam, if required.

NOTE: If you are using the £ 25.00 always-on goodybag and you’ve used all of your 80GB full speed data allowance, your data speeds reduce to a maximum of 384kbps between the hours of 8am and Midnight until your goodybag expires.

If you think that your SIM card has become faulty, please try a ‘change your SIM’ procedure on a new giffgaff SIM card to rule this out. Changing your SIM for a new one will transfer everything over to the new SIM card. For more detailed information about SIM Swaps, please view giffgaff’s Change your SIM Article.

If you are still stuck, please raise a case with an agent for assistance and they’ll get back to you within 24 hours. Agent replies can be viewed on your dashboard.

Thanks.

rayraybb

Hello if you are on the unlimited data goodybag please note that browsing speeds will be restricted if you exceeded 80GB of your data usage.

mrbergstrom1967

Good Morning @omarh48

Network congestion is a common cause for slow data.

But you can always check for any ongoing network issues in that area by clicking on this link. https://giffgaff.com/coverage-and-service