I help and support

hussa20431

I have recently cancelled automatic renewal but it doesn’t show on account page because page hasn’t been renewed

newcrazymember2018

hussa20431 have you tried refreshing the page or using a different browser? If not you should try .

lollsxx

hussa20431 Try signing out then back in again

muddycalhoun

hussa20431 Hi to switch off recurring goodybags (or auto top up) you have to go to your payments page.
This is found by clicking on account at the top of your dashboard page and then on payments from the drop-down menu.
At or close to the top of the payments page you will find the payment method section.
You can click on the blue text to change your recurring goodybags or auto top up.

Unless you are leaving giffgaff or are no longer wanting to use your bank/credit card you won’t have to remove the card details.
If you have done these things and the page hasn’t reflected the changes try logging off and back on again and go back to payments and check again

padiho

hussa20431 to be sure that you have cancelled your automatic payment go here https://www.giffgaff.com/profile/payment-details and remove payment card. Then scroll down and save changes

jt_21

hussa20431 I have recently cancelled automatic renewal but it doesn’t show on account page because page hasn’t been renewed

There should be a save button to confirm you have removed details, if this button is not showing LOG OUT and log back in again to check that the payment details are removed, If still showing or you are unsure I suggest you contact the agent here https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-charging-issue/form/ for confirmation that your details have been removed and you wish no further recurring payments to be taken.

erasure454545

lollsxx have you removed bank details of account as well