Already Activated SIM Error

member49467

I have had a sim working for years.

Now it asks to activate.

I inputted the code on the SIM.

It says already activated.

Please help.

Kind regards

Wes

823677

member49467 Hi, if you haven’t used a SIM for 6 months if gets deactivated.

natty88

member49467 try taking SIM out gently clean and replace again then restart phone to see if works,

Also if your using the giffgaff app try dragging screen down page to refresh app or uninstall and reinstall app again from phones app store

padiho

member49467 are you signed into the correct account ? Text the word member to receive the account name for the phone you are using to 43430

netfax

member49467 Hi Wes. When was that SIM last used? If it hasn’t been used for 6 months, that SIM will have been deactivated, hence the activate SIM message on-screen. Please view the article below to find out how to keep your SIM card active and how to avoid SIM card deactivation.

Article: Learn more about SIM deactivation

If your SIM has been used recently and is still working, do you have more than one giffgaff account? If you do, perhaps you are trying to log into the wrong account?

To avoid any doubt, please view the information listed on giffgaff’s lost password page to help you obtain your correct account login details.

If you have forgotten your member name (or you’re in any doubt), text membername to 43430 and giffgaff will text it right back to you.
If you can’t remember which email address you used when you joined, text forgotten to 43430.

Thanks.

hanadyalbakri

member49467
Hi you can send urgent msg to giffgaf to resolve this problem and will reply in within 24 hours
https://www.giffgaff.com/boiler-plate/contact