refund

jordanmc9

added 25 credit by mistake now need a refund in order to order a phone and pay the one off payment

823677

jordanmc9 Hello and thanks for contacting Help and Support.

You will need to request this via an agent. Use this link -
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-purchase/form

hdavey17

jordanmc9 I’ve done this in the past. I contacted the agents and they refunded my money back to my bank. Hopefully they can do this for you if you contact them and explain.

erasure454545

jordanmc9 ask an agent they are the only ones that can make the refund to your account

muddycalhoun

jordanmc9 Hi Jordan, you can request a refund if you contact an agent using the link below
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-purchase/form
Refunds usually arrive back in the account they were paid from within 5 working days.
Agents usually respond in 3 to 7 hours but it is not unusual for it to be nearer the full 24 hours if they are busy.
You will receive an email and text when you get a reply

bentnose

jordanmc9
contact an agent for a refund here
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-purchase/

clikasarus

jordanmc9

Welcome to giffgaff and the community

•You will have to contact a agent as they deal with refunds if you feel if you have been overcharged try here ⬇️

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-overcharging/form/

•But please be patient as it could take upto 24 hours for them to reply which you can view here ⬇️

https://www.giffgaff.com/support/questions

Agents work from 8am until 11pm Monday to Friday and 8am to 10pm Saturday and Sunday

hope this has been helpful for you;

weeman

hdavey17 Try your postcode in here to see if there are any issues with your local mast.

https://www.giffgaff.com/coverage-and-service

George

weeman

weeman Try your postcode in here to see if there are any issues with your local mast.

https://www.giffgaff.com/coverage-and-service

Sorry op’er posted in the wrong thread.

George

jordanmc9

thanks guys

mrbergstrom1967

Good Morning @jordanmc9

You will need to ask an agent if its possible to have a refund, but please note that refunds can take upto 5 working days to clear into your bank account.

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-overcharging/form/

An agent will reply to you within 24hrs and all agent replies will be found by clicking on the link below.

https://giffgaff.com/support/questions