Network not registered

rdaniels8

I have been using giffgaff for ages but 2 days ago my calls and text and network connection was lost. If I try to call its says network not registered. I have tried taking the SIM out and inserting no joy …its a Samsung phone …any advise please ?

823677

rdaniels8 Hello, thanks for contacting Help & Support.

First off I’d try try switching your phone to 3g only. You’ll find this in network
settings. You might see a slight improvement in signal strength. Leave the
phone in 3g for 5 -10 minutes and then switch back to 4g.
If you still can’t get 4g, try putting your phone into airplane mode for a few
minutes, then switch airplane mode off.
Next, Try a manual roam to try to reconnect -

https://giffgaff.com/help/articles/how-to-perform-a-manual-roam

If this doesn’t work it might be that there are problems with your network locally.
Check the status of your nearest mobile mast by following this link -

https://www.giffgaff.com/coverage-and-service

There’s also a helpful giffgaff guide about data problems.

https://www.giffgaff.com/help/articles/why-isnt-my-data-working

It’s also worth checking that you haven’t run out of data or credit, so it would be a good idea to check here - https://www.giffgaff.com/dashboard

I hope this helps and you’re back up soon.

natty88

rdaniels8

service’s

welcome to help and support

can you please check your full postcode here for any network issues

https://giffgaff.com/coverage-and-service

Remember it’s updated hourly so may not of shown last time your checked it

if shows none please
try a manual roam as explained here

https://giffgaff.com/help/articles/how-to-perform-a-manual-roam

or try a soft reset by holding down the power button and volume up and down button at same time until phone reboots it’s self

or try switching to 3g only via network settings often improves signal again leave ten minutes and switch back to 4g
also try switching airplane flight mode on and off a few times to update network again

If still don’t work i would suggest doing a back up of contacts and apps to likes of the cloud or g mail account don’t top new Sim up

And follow this link to swap number to new Sim card

Sim swap

welcome to help and support

please follow this guide to swap current number to new SIM card sim swap please don’t top up only use activation code on new sim card

https://www.giffgaff.com/help/articles/my-sim-is-broken

please remember sim swaps cannot be done between 9.30pm and 4.30am also remember to restart phone after approximately 30mins

If you don’t have a spare SIM pop into likes of pound land pound stretchers Tesco asda Sainsbury Argos Iceland heron foods Co up one stop or Mc colls buy new 3in1 SIM from around 79p then follow SIM swap link given

All those shops sell giffgaff sim cards

padiho

rdaniels8 sorry to hear that, have you checked to see if there are any problems with the masts in your area https://www.giffgaff.com/coverage-and-service

netfax

rdaniels8 Hi there. If your Samsung phone isn’t receiving giffgaff’s network signal and is showing the ‘not registered on network’ or ‘emergency calls only’ message, perhaps there’s an issue with the network at your current location? Or… Perhaps your giffgaff SIM card is faulty or there’s an issue with your phone or giffgaff account?

Please see giffgaff’s Network and Service Help Topic for information on what to do when a particular service stops working or is problematic.

Are there any network issues at your current location this Morning?

Please use giffgaff’s network status and coverage checker to keep tabs on any network faults or maintenance at your current location this Morning. Simply pop your full postcode into the search bar provided and click/tap onto the search button to view the current network status for your location. Please note: The page refreshes every hour or so, therefore any recent issues might not show yet.

Please try a ‘manual roam’ procedure.

No network issues at your current location? Please try a ‘manual roam’, as this would reset your phone’s network connection and hopefully restore your connection and service.

Please see giffgaff’s Manual Roam Article for details on how to perform a ‘manual roam’.

Are you using the Mofono (money for nothing) app (or other similar automated text apps)?

If you are, please take a look at this announcement, as your service might have been suspended because of message abuse.

Have you sent any bulk/group SMS texts recently?

Your use of giffgaff’s services must be for private, personal and non-commercial purposes. Bulk texting is classed as illegitimate use on giffgaff, so if you’ve sent a few texts in bulk (eg. group texting), it might have flagged-up your account as being potentially used for commercial purposes. When texts are used in a way that breaches section 3.5 of giffgaff’s Terms and Conditions (Your use of the Service), giffgaff may bar or suspend your SIM Card from the Service.

As this is an account related matter, please raise an agent case for assistance, explaining what’s happened in the text box provided and they’ll look into it for you. Agents (giffgaff staff) usually respond to messages within 24 hours (maximum).

Agent replies will appear on your Account Dashboard (My giffgaff) within the ‘My Questions’ section.

Perform a ‘Change your SIM’ procedure to rule out a faulty SIM card.

If you think that your SIM card has become faulty, you can activate a new one and swap your number over easily anytime between 4.30am and 9.30pm. If you have an unactivated giffgaff SIM at hand, log in and pop over to giffgaff.com/activate to activate that SIM. You’ll be asked if you want to swap your current giffgaff number to the new SIM. Just follow the steps. There’s no need to buy credit or another goodybag.

If you need a new SIM you can order one here or buy one from a nearby shop. Any giffgaff SIM will do the job

For more information about how to change your SIM for a new one, please view giffgaff’s Change your SIM page.

Still stuck and none of the above apply to you or have helped?

Please raise a case with an agent for assistance and they (giffgaff staff) will get back to you within 24 hours.

Agent replies will appear on your Account Dashboard (My giffgaff) within the ‘My Questions’ section.

Many thanks.

clikasarus

rdaniels8

..Welcome to giffgaff and the community

You can check here to see if there is any mast problems in your area here⬇️

https://www.giffgaff.com/coverage-and-service

then If the phone signal is good and you are still experiencing problems you can try doing a manual roam.

https://www.giffgaff.com/help/articles/how-to-perform-a-manual-roam

Remember it’s updated hourly so may not of shown last time your checked

I would also try taking out your sim out and trying it in a friend / family members phone that is unlocked and working to establish weather or not it is the sim

I hope this helps

silverfox

It could be you have inadvertently activated air-plane mode.

https://www.makeuseof.com/tag/android-airplane-mode/

Silverfox.