my mobile data doesn't work

franc57753

I made the 25 £ package and my mobile data is not working, I need it urgently

natty88

franc57753 restart phone again often kicks it in

service’s

welcome to help and support

can you please check your full postcode here for any network issues

https://giffgaff.com/coverage-and-service

Remember it’s updated hourly so may not of shown last time your checked it

if shows none please
try a manual roam as explained here

https://giffgaff.com/help/articles/how-to-perform-a-manual-roam

or try a soft reset by holding down the power button and volume up and down button at same time until phone reboots it’s self

or try switching to 3g only via network settings often improves signal again leave ten minutes and switch back to 4g
also try switching airplane flight mode on and off a few times to update network again

There’s recently been a number of reports of problems with the Always on goodybag not resetting the speed reduction when renewed. However, the agents should be able to sort this out for you while the issue is investigated. Use the form here to explain the situation:

https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Data-is-slow/form/

Agents can take up to 24 hours to reply, but are usually a lot quicker. You will find their reply in the Messages from agents section at the bottom of your Dashboard page, see here:

https://www.giffgaff.com/support/questions

By the way, if the reduced speed that applies when you have used the first 80GB of the Always on goodybag isn’t adequate for your needs, you may be better off with the £20 goodybag, which still gives 80GB of full speed data, but without the always on reduced speed, for £5 less.

djbonner07

franc57753 I made the 25 £ package and my mobile data is not working, I need it urgently

Hi franc57753 >>>

You could always read/try the below information,

First Thing To Try:

Restart your phone and see if the data kicks in to start, if it doesn’t, check out the below.

Also, >>

Balance Short Codes:

Dial ➜ *100# for your remaining credit

Dial ➜ * 1 0 0 * 7 # for your goodybag allowance

Home Page Online Dashboard ➜ http://giffgaff.com/ + data / internet usage/remaining

Next: if you have credit or a goodybag with data available, >>>

Make sure the APN is still saved as giffgaff and make sure Data / 2G/3G/4G is On / Enabled,

Internet Settings & More For giffgaff:

Quick Basic Internet Setup + More

https://community.giffgaff.com/d/2066679-the-giffgaff-internet-settings-guide-setup

Also check your coverage & mast in your area within the link provided above.

Finally, If you are using a VPN, (virtual private network), make sure its switched On / Enabled,

Stay Safe & Kindest Regards… 🌈

netfax

franc57753 Hi there. Sorry to hear that you’re experiencing problems with giffgaff’s mobile internet service and your data connection is slow/not working, despite starting your new goodybag. Have you tried restarting your phone? Was your data working before your new £ 25 Always On goodybag purchase?

If the phone restart doesn’t make any difference, please raise a case with an agent, letting them know that your data speeds are still limited to maximum of 384kbps and they’ll reset the speed profile on your account. Agents aim to reply within 24 hours.

If you’ve raised a case with an agent (giffgaff staff), you can view agent replies on your account dashboard within the ‘messages from agents’ section, as per the clickable banner below:

Many thanks.

rhort

franc57753

You should probably start by checking the service status in your area and make sure there are no local issues with internet connections; you can do this by entering your postcode at http://giffgaff.com/coverage-and-service

If you find that there are no issues reported in your area, try:

Checking for any giffgaff-specific issues in the Service Updates forum at
https://community.giffgaff.com/t/service-updates
A manual roam (which can often sort out general communication issues) - there’s a handy guide for this at https://community.giffgaff.com/d/3345471/1#M32502
Reviewing your internet configuration by checking your current settings against those shown in the KnowledgeBase article at https://www.giffgaff.com/help/articles/internet-apn-settings-guide

If none of the above resolve your issue, then you should contact an Agent via one of the following links:

If you have no connection: https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Data-is-not-working/form/

If you have a connection but it’s too slow: https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Data-is-slow/form/

Agent replies can take up to 24 hours, however, they’re usually much quicker than that. You’ll find any Agent replies at https://giffgaff.com/support/questions (you should also get an e-mail when a message is received there).

wesle80519

franc57753 same, bought yesterday and package is running at 236kgb

wesle80519

netfax its not a singular problem by the looks of it, as many have reported the same issue.

alexmgg2

wesle80519 same, bought yesterday and package is running at 236kgb

wesle80519 its not a singular problem by the looks of it, as many have reported the same issue.

Have you recently renewed a £25 always on goodybag? But found that the reduced data speed between 8AM and midnight hasn’t reset? If so, there have been reports of this system glitch. Contact the agents, and they will be able to reset the data speed manually. Use the form here to explain the problem:

https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Data-is-slow/form/

Agents can take up to 24 hours to reply, but are usually a lot quicker. You will find their reply in the Messages from agents section at the bottom of your Dashboard page, see here:

https://www.giffgaff.com/support/questions

Good luck!