Goody bag not working

marcd68

A paid for the £25 data package and the 80g full speed isn’t working ? Anyone know how to help

williamwalker

marcd68
The house being a problem with the £25 always on goodybag.
First try restarting your phone if that doesn’t fix it contact an agent using the link below and they will be able to start the full speed for you. 👍
https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Data-is-slow/form/

marcd68

Yeah I’ve done that al click the link thanks

sloz

marcd68
Hi, did you run out of fast data in a previous goodybag and started another goodybag early?

And your data is working but slowly?

sloz

marcd68
Wrote… I have to do this everytime because the slow data doesn’t allow me to do anything
.
.
sloz
This particular glitch has only been occurring over the last week,

Could I ask, how how early into the month did eryn out of fast data?

marcd68

Yeah

marcd68

I have to do this everytime because the slow data doesn’t allow me to do anything

alexmgg2

marcd68 I have to do this everytime because the slow data doesn’t allow me to do anything

If the slow data part of the Always on goodybag isn’t any use to you, you would be better off with the £20 goodybag. Still 80GB of full speed data, but without any reduced speed data after that, for a saving of £5!

marcd68

The 16th is when a ran out of data and 16th is when a activated it really annoying because I depend on this 80g

sloz

marcd68
Sorry I meant how long did the 80gb last on your previous goodybag

What date did you purchase it?

marcd68

Sorry about that from the 9th till the 16th

sloz

marcd68
You’ve run out of the 80gb extremely quickly, so do you that on a regular basis?

It may be wise to go for the £35 unlimited data goodybag next time
There is a fair usage term that comes into effect but only if you use 650gb in successive months

marcd68

Aye right fair enough doesn’t give me that option on the giffgaff app, doesn’t really help me tho ? For the 80g not working right now when a need it to don’t mean to be rude or anything just really need it fixed as I need it for work

sloz

marcd68
Have you contacted an agent to report the problem?
Unfortunately it’s not likely the agent will reset the speed before they stop working tonight

marcd68

Yeah usually buy 2 goody bags a month cause a run out quick

marcd68

A have contacted an agent but no one is getting back to me

marcd68

Just quite frustrating

sloz

marcd68
Yes sorry about that, in hindsight if you had known about this glitch you could have opted for the £20 goodybag with 81gb, which you then wouldn’t have experienced the slow data glitch,

marcd68

So if a buy that right now that will be 80g fast? The £20 one

marcd68

So I’ve been scammed out of £25??? In that case

sloz

marcd68
The £20 goodybag has a fixed allowance of 81gb (including the extra 1gb)
The £25 always on goodybag has 80gb of unrestricted data
And then slowed to a maximum of 384 kilobits per second between 8am and midnight,

This recent restricted speed glitch when starting another £25 goodybag early is a sepoerate situation,

Unfortunately you can’t add and use a £20 goodybag as you have the £25 goodybag live,

Did you buy with a debit card or PayPal or a top up voucher?
If you update your agent query and ask them to remove and refund the £25 goodybag,, I’m sure they’ll agree to that, especially has you’ve suffered with this speed restrictions glitch

You could then buy the £20 goodybag (saving £5)
And then decide if its wiser and more cost effective to go for the £35 goodybag once you run out of data in the £20 goodybag

Unfortunatey all this will take time and you won’t receive a reply untill tommorrow morning possibly afternoon

marcd68

Is there anyway a can get a refund then because I’ve payed for a service and I expect that when a pay but obviously haven’t got it ?