Data speed incredibly slow

craig53186

I buy the £25 goodybag, my last one I used all the data and was then on restricted speed. 3 days before it ran out, I started a new one early. This was Friday. Since then I have received no full speed data, even though on the app it says I have 75GB plus. It’s ruined my weekend, as I use my phone to hotspot to my firestick and watch sports on the weekend. How has this happened, how do I get full speed?

williamwalker

craig53186
There has been a problem with the always on goodybag going at full speed.
First try rebooting your phone, if it doesn’t work click on the link below sign into your account and contact an agent from form.
They will be able to reset it for you sorry about the problem. 👍
https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Data-is-slow/form/

johngould

craig53186
Hi,
Others have also reported this problem after renewing the £25 goodybag.
Try turning flight mode on then off again.
If still having problems, message an agent:
https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Data-is-slow/form/

craig53186

williamwalker already restarted my phone a few times, manually selected network, all sorts, thanks for the link 😁

williamwalker

craig53186
No problem a restart has worked for some members, a agent will reset to full speed for you. 👍

craig53186

williamwalker unfortunately not for me. Now I can’t help but wonder is this what I have to do every month now, have to message and have to wait until it’s seen and reset, even though my money has been taken days before. I’ve bought a product, yet am not receiving what is advertised. Unless I chase it up. Not what I need right now 😔

williamwalker

craig53186
I agree it’s definitely not good.
It’s been Goin on for about 3-4 days giffgaff do know about it hopefully it will be fixed pronto, saying weekend is no excuse but could be requires technical services that don’t work at weekend.
All I can do is apologise.
If you get this one going at least and keep an eye on the help and support you’ll know if it’s changed within a week because there will be more people complaining.
It’s funny that it’s only the always on goodybag. 👍