SIM cards problem

telec12

Hi I ordered a replacement sim , 2 turned up both saying they are the replacemenrt. It seems I I have 3 accounts , i account has £10 credit , I registered one of the sims to that account but phones are saying “ SIM card registration failed”

benjamin567

telec12 Have you allowed 24 hours for the SIM to activate?

There should be a member name on the letter of each replacement SIM - or maybe even the number?

telec12

telec12 hi both sim pkts say hi allan not my member name I will give them 24 hrs

benjamin567

telec12 hi both sim pkts say hi allan not my member name I will give them 24 hrs

Do either of them have a mobile number on them?

telec12

benjamin567 no number on either

telec12

telec12 no number on either

sloz

telec12
Hi, and did you bar your sim?
, a replacement sim will arrive in a package with the words
“we’ll get you back on track in no time”

Did either say that?
Or did they both say that?

Did you bar your sim, it took a while to receive and you asked an agent to send you another replacement?