Hi, how I can cancel payment from my bank card if fee hours before I already paid for my goodybag with voucher?
white88979 Hi there, you’ll need to contact an agent to request a refund - https://giffgaff.com/support/ask
white88979 I already paid for my goodybag with voucher
If you deposited the voucher as airtime credit AND had Recur Goodybag active, you will be charged for the recurring goodybag. Airtime credit cannot be used to pay for a recurring goodybag.
hi, did you contact an agent yet for help regarding this?
contact an agent to cancel purchase here
boblog but do you know if they will bring my money back?
white88979 Yes I would hope they would, if you bought the goodybag in error. They usually refund goodybags I think, as long as it was a goodybag you bought with your bank card, and not credit?
Hi there, you’ll need to contact an agent to request a refund - https://giffgaff.com/support/ask
white88979 replied to this.
ellio94425 yes, I wrote but still no answer
Agent reply will be sent to you by 24hrs, hang tight buddy..
you’ll find reply below 👇
Try to cancel giffgaff and your still taking payment from my account sort it will you please.Before I take it higher.
Go to https://giffgaff.com/profile/payment-details and
Cancel / turn off any auto top up
Cancel / turn off any recurring goodybag
Remove your credit / debit card details
Ensure you scroll down and save the changes
Good Morning @white88979
You will need to ask an agent if its possible to have a refund, but please note that refunds can take upto 5 working days to clear into your bank account.
An agent will reply to you within 24hrs and all agent replies will be found by clicking on the link below.